Fleet Service Controller

Fleet Service Controller

Location:

Leeds
Salary: £32,000 per annum + Bonus

Hours:

Days

The Role We are looking for a customer-focused Fleet Service Controller to join our operations team. This role sits at the heart of the business, acting as a key point of contact between customers, drivers, workshops, and internal teams. You will ensure fleet maintenance and servicing are managed efficiently while delivering a high level of service and communication to customers at all times.

Key Responsibilities

Act as the main point of contact for customers regarding vehicle servicing and maintenance

Coordinate servicing, inspections, repairs, and breakdowns to minimise disruption

Provide clear, professional updates to customers on vehicle status and timescales

Liaise with workshops, suppliers, and drivers to ensure work is completed on time

Manage compliance requirements including MOTs, PMIs, defect reporting, and safety checks

Maintain accurate records and service documentation

Resolve issues promptly, keeping customer satisfaction a priority

Support cost control while ensuring quality and safety standards are met

About You

Strong customer service and communication skills

Experience in a fleet, transport, service, or operational environment

Calm, professional approach when dealing with issues or time pressures

Highly organised with good attention to detail

Confident using IT systems and fleet management software

Mechanical or transport knowledge is beneficial but not essential

What We Offer

Salary of £34,000 per annum

Full-time, permanent position

Supportive team and customer-focused culture

Training and development opportunities

Pension scheme and holiday entitlement

To Apply:

Please submit your CV to (url removed) or contact (phone number removed) for further details