IT Service Desk Analyst

This range is provided by Matched. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Direct message the job poster from Matched

IT Service Desk Analyst

Contract - 3 months FTC initial, start ASAP

Rate - day rate

The IT Service Desk provides a single point of contact for internal IT customers and external third party service providers. Service Desk Analysts manage communication, initial diagnosis, prioritisation and resolution or fulfilment of incidents and requests according to agreed service levels. Analysts are responsible for managing customer expectations and are expected to always act as a positive representative of the department.

• Responding to Service Desk calls and emails
• Diagnosing and resolving incidents, including troubleshooting
• Implementing standard changes and fulfilling service requests
• Managing hardware break/fix and coordinating engineer visits
• Working knowledge of Windows OS, Microsoft Office, Active Directory, and basic networking

• Customer service experience preferably in an IT service desk.
• Able to work to deadlines and ticket response and resolution SLAs
• Working knowledge of Microsoft Windows operating systems and Microsoft Office applications
• Working knowledge of end user hardware and peripherals
• Basic understanding of computer networks (components, cabling and IP addressing)
• Managing basic Active Directory objects (users, security/distribution groups)
• Excellent organisational skills with the ability to manage multiple support tickets operational tasks

For more information, please contact Katie at Matched Group

Mid-Senior level

Contract

Information Technology

Information Services and Financial Services