Technical Account Manager

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Hours: Monday to Friday 36.25 (Office Hours)

Salary :
Generous salary depending on experience

Benefits: Free onsite parking, Generous annual leave entitlement, Matched Company Contribution Pension, Subsidised Staff Canteen, Company Shop offering discounts on Ornua products, Sports & Social Club, Staff Lottery, Discount on Bikes & Tech Scheme, Confidential Employee Assist Programme.

Ornua (meaning “new gold”) is Ireland’s largest exporter of Irish dairy products, proudly bringing the unique taste of Irish dairy to the world for over 55 years.

Are you a Technical Account Manager looking for the challenge of taking a mission driven organisation to its next level of success?

Ornua is actively seeking a Technical Account Manager to join our Technical department as we continue our growth trajectory.

The Technical Account Manager acts as a vital link between Ornua and its key clients, ensuring the technical aspects of the product and its delivery meet customer expectations and regulatory standards.

This role involves managing technical compliance, driving continuous improvement, and providing expert support for product development and problem-solving within the food manufacturing process. The role is in addition an active support function for the Specification Technologist in delivering efficient, accurate Customer Technical Experience in the generation of Customer Specifications, Artwork & the tasks covered in the role.

• Ornua operates from 10 business units worldwide, including 16 production facilities, and has sales and marketing teams working in-market across all four corners of the globe.
• The Group is structured across two divisions:
  Ornua Foods and Ornua Ingredients.
• Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Kerrygold, Pilgrims Choice.
• Our co‑operative ethos lies at the heart of how we do business as a purpose and values‑led organisation, creating value for Irish dairy farming families.
• Our Values lie at the core of everything we do. Our five values encourage us to Seek and Embrace New Ideas, Make It Happen, Be Our True Selves, Show You Care, and Achieve Great Things Together.
• We invest in our people and foster a culture of continuous learning and improvement.
• Career Progression including Global Mobility opportunities.
• Comprehensive Benefits with regional specific offerings.

As our Technical Account Manager you will be responsible for leading on;

• Manage relationships with key retailers and B2B customers, ensuring compliance with technical standards and requirements.
• Provide technical expertise and support to customers, addressing queries, complaints, and product rejections.
• Attend customer meetings, audits, and site visits to present product information when required.

• Oversee technical compliance, supplier performance, and food safety across the supply chain.
• Identify and implement improvements in manufacturing processes and product quality.
• Stay up to date with food legislation, labelling regulations, and customer technical policies.

• Create, manage, and approve product specifications to meet internal standards and customer requirements.
• Maintain accurate product data and records within internal systems.
• Prepare ingredient declarations, nutritional information, and allergen data, including customer‑specific formats.

• Review and approve artwork to ensure technical accuracy and compliance with customer guidelines.
• Manage the artwork approval process and attend pre‑artwork meetings to align on expectations.
• Generate accurate and legally compliant pack copy for product labels.

• Work closely with engineering, quality control, product development, procurement, and supply chain teams to ensure seamless operations and timely product launches.
• Contribute technical input to new product development and collaborate on critical path management.

• Provide training and support to clients on product usage and technical aspects.
• Communicate technical information…