Customer Service Representative

Our Client, a Medical Research company, is looking for a Customer Service Representative for their Lees Summit, MO location.

• Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
• Gather medical, financial, occupational, and avocation histories during interview.
• Review and edit information collection during the interview for quality assurance purposes.
• Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. Log call attempts, document information with orders as necessary and record call results.
• Learn the specific requirements stipulated by each client company.
• Respond to the needs and request of clients, staff and management in a professional and expedited manner.
• Observe all compliance policies and safety policies and procedures as outlined in the Safety Manual or safety matters included in other special trainings.
• Perform other duties as assigned to meet the business needs or customer requirements.
• This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

• HS diploma or equivalent
• Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.
• Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.
• Production based and revenue generating call center

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.