CX Quality Analyst & Feedback Specialist
Listed on 2026-11-01
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers, QA Specialist - Analyst/Manager
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from the independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
You will assess agent performance, monitor workflows, review customer satisfaction data, and provide actionable feedback. Travel may be required for meetings, and multiple shifts are available.
Consider building your career as a CX Quality Analyst & Feedback Specialist at Nex Rep LLC.
Learn more about the CX Quality Analyst & Feedback Specialist role in the description above.
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Join Nex Rep LLC and contribute to our ongoing work.
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This posting is for the CX Quality Analyst & Feedback Specialist role at Nex Rep LLC, based in Kansas City, MO, United States.
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