Strategic Account Executive

Location:

(remote) USA, Missouri Area

We are currently seeking a Strategic Account Executive is responsible for owning the strategic, executive-level, and commercial partnership with high-value electrophysiology (EP), cardiology, and heart failure practices across enterprise hospital systems and IDNs. This role ensures Pace Mate delivers measurable clinical, operational, and business value while driving long-term account growth, retention, and expansion.

The Strategic Account Executive operates above day-to-day operational support, focusing on executive alignment, strategic planning, escalation management, renewals, and upsell opportunities. The Strategic Account Executive plays a critical role in strengthening customer loyalty, expanding enterprise adoption, and generating references that support future sales growth and market expansion.

Pace Mate offers those employees working full-time a robust compensation and benefit package to include

• Health and Prescription coverage
• Dental
• Vision
• Long-Term Disability
• Short-Term Disability
• AD&D
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Savings
• Discount Program
• Employee Assistance Program
• Financial Wellness Program
• Paid Time Off
• Identity Theft Protection
• Legal Insurance
• Hospital Indemnity
• Critical Illness
• Accident Coverage

Serve as the strategic and executive point of contact for accounts in assigned geography

Collaborate with Sales, Marketing, Product, Clinical, and Customer Success teams to drive strategic outcomes

Gain a deep understanding of customer clinical strategy, operational priorities, and business objectives

Translate operational performance into executive-level insights and ROI

Serve as escalation owner when issues impact clinical trust, executive confidence, or commercial outcomes

Serve as the lead point of contact for all Key Accounts while building and nurturing trusted, long-lasting relationships

Collaborate with Sales, marketing, product development and customer success teams to ensure business progress

Use of communication skills to present to and influence key stakeholders in the sales process

Create key opinion leaders / reference sites within each current Key Account customer & region

Manage expenses within budget

Re-Sign current customers on longer term agreements and contract renewals

Active involvement in weekly and quarterly sales planning process

Overall Account Ownership

Own the strategic health, retention, and growth of assigned enterprise accounts

Maintain multi-year account plans aligned to customer goals and Pace Mate strategy

Drive expansion through additional clinics, service lines, or offerings

Support pricing changes and contract renewals

Escalation & Risk Management

Reference site / references nurturing

Serve as Executive Sponsor

3-5 years of experience in complex healthcare account management or healthcare enterprise SaaS

~3-5 Years of team management in healthcare

~ Proven experience owning post-sale revenue, renewals, and expansion

~ Experience working with hospital systems, IDNs, or large multi-site healthcare organizations

~ Computer literate with Excel, Word, Adobe, Power Point

~ Sales Management experience

~ CRM/Cardiology Account Management Experience Required; EDUCATION, TRAINING, AND

EXPERIENCE:

~ REQUIRED EQUIPMENT

~ While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer or other office equipment, and frequently communicate with customers and employees.

~ and repetitive motions using fingers and forearms in data entry.

You will be expected to travel between 50%
-70% of the time to fully perform your duties and responsibilities.

If working from, residing at a location other…