Service Specialist - Leesburg

Overview

Your Role:

Immediately greets and assists members or potential members upon arrival by processing financial transactions, setting up new accounts, and educating members on CAMPUS' products and services. This is a sales and service position that strives to establish relationships with members so that CAMPUS will be their primary financial institution.

Essential Functions & Responsibilities:

• Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
• Receives and processes member financial transactions, including deposits, withdrawals, loan payments, and member-requested transfers.
• Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve.
• Identifies cross-sell opportunities and cross-sells services to members.

The hours for this position are:

(Rotating shifts weekly)

• Monday – Friday: 7:45 AM–4:15 PM
• Monday – Thursday: 8:45 AM–5:15 PM,
  Friday: 9:45 AM–6:15 PM

Saturdays: 2 per month from 8:45 AM – 12:15 PM in Summerfield

Education

• High School Diploma or GED.

Experience

• 0 - 1 year of general experience.

Other Skills

• Attention to Detail
• Cash Reconciliation
• Collaboration and Teamwork
• Communication
• Confidentiality and Discretion
• Cross-Selling
• Excellent Member Service
• Microsoft Office Products
• New Account Openings
• Product Knowledge
• Problem Solving
• Time Management and Organization

Compensation

$38,400.00 - $45,200.00 Salary

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- & Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance.

We do everything we can to promote healthy, happy employees!

Philanthropy

Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.