Appointment assistant​/customer services

JOB SUMMARY

We are looking for a Customer Service representative to join our growing team! The right candidate will have previous experience and strong attention to detail. The day-to-day duties of this role include greeting clients, answering phones, building relationships and setting appointments.

We are looking for someone that has people skills and warm and likable personality.

• Work closely and effectively with clients and supervisors
• Shuttle driver/parking vehicles/bank run and post office
• Coordinates with parts and advisors to ensure an excellent client experience
• Process all paperwork to ensure proper documentation and to verify criteria
• Stays abreast of all factory recalls, announcements, and procedures
• Establish and build positive relationships with clients
• Review every repair client’s service needs and contact them with reminders and set appointments
• Provide a weekly report to the service manager regarding calls and concerns
• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers

• Exceptional Customer Service
• Attention to detail
• Ability to work well with others and be part of a team
• General Vehicle knowledge
• Valid driver's license and clean driving record