Front Desk Associate

About Planet Fitness

At Planet Fitness, our mission is to enhance people’s lives by providing a high‑quality fitness experience in a welcoming, judgement‑free environment. We are proud to be one of the largest and fastest‑growing franchisors and operators of fitness centers in the United States, with over 2,000 clubs and counting.

The Front Desk Associate is the face of Planet Fitness, providing a superior level of customer service to members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members and guests as they enter and exit the club, assisting with check‑in questions or concerns.
• Promote the Judgement Free Zone® by connecting with members on the floor, offering assistance, and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and promptly escalated to a Manager when necessary.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, assessing membership needs.
• Execute retail transactions accurately and pursue sales goals.
• Maintain the cleanliness and sanitation of all exercise equipment, Black Card spa amenities, and shared spaces.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free per the cleaning schedule.
• Conduct comprehensive walk‑throughs of all club areas, quickly fixing safety or cleanliness issues.
• Address maintenance and facility concerns such as broken equipment, leaky faucets, or missing fixtures.

• 6–12 months of customer service experience preferred.
• Must be 18 years of age or older.
• Willingness to become CPR/AED certified (training provided).
• Basic computer proficiency.

• Continual standing and movement throughout the club.
• Continual communication in person or by phone.
• Ability to lift up to 75 pounds.
• Exposure to toxic chemicals during cleaning activities.
• Frequency of cleaning and sanitizing equipment and facilities.
• Regular bending, twisting, and other movements to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, and Holiday Pay*
• Free Black Card Membership*
• 401(k) Retirement Savings Plan*
• Term Life Insurance*
• Health Care and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement*
• Employee perks and discounts*
• Engaging team‑building competitions and social events*
• Note:
  
  Certain benefits listed above are for full‑time employees only.

All team members must contribute to a safe and healthy workplace by following policies and protocols, reporting unsafe conditions, and conducting work safely.