General Manager

Overview

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Job Description

As the General Manager, you will be responsible for driving profitability for one Race Trac store and leading up to 45 employees. You will continually deliver on Race Trac’s mission of making people’s lives simpler and more enjoyable through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

• Friendly: Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Friendly: Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Friendly: Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Friendly: Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Friendly: Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

• Food: Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Food: Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained

• Clean: Encourage and manage a high standard of store cleanliness
• Clean: Direct, monitor, and adhere to all Race Trac, federal, state, and local safety-related regulations, including food safety regulations
• Clean: Execute shift duties, maintain overall presentation standards, and represent the Race Trac brand

• Building Talent: Demonstrate Race Trac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Building Talent: Display Race Trac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Building Talent: Lead the coaching, training, and assessment of direct reports while adhering to operational standards

• Driving Success: Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Driving Success: Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Driving Success: Actively identify areas of operational improvements based on market trends
• Driving Success: Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Driving Success: Ensure communication is passed to every team member in the store
• Driving Success: Use company provided tools to coach, mentor and develop a high performing store team
• Driving Success: Ensure all risk management issues are in compliance with company standards
• Driving Success: Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
• Driving Success: Own staffing in store by providing timely feedback on interviews to the recruiting team
• Driving Success: Engage in the hiring of all store associates; develops managers to understand Race Trac hiring processes and participate in hiring decisions
• Driving Success: Write, implement, and monitor manager development and performance plans
• Driving Success: Ensure proper procedures are followed in regards to hiring, promotions and separations
• Driving Success: Ensure all team members follow policies and company standards at all times
• Driving Success: Ensures that all team members have correct valid licenses as required by state or local laws
• Driving Success: Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store

• High School Diploma or GED in progress or completed
• 5+ years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred
• Previous experience working in…