Assistant Community Manager

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Asset Living is a third‑party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, we have decades of experience delivering exceptional value to our partners. Our portfolio spans multifamily, single‑family home rentals, affordable housing, build‑to‑rent, active adult, and student housing divisions across the country. We are recognized as one of the nation’s best and brightest places to work and are a member of the Institute of Real Estate Management (IREM) and an Accredited Management Organization (AMO).

Our culture is built on collaboration, innovation, and a commitment to community success.

The Assistant Community Manager (ACM) oversees day‑to‑day operations and financial functions under the supervision of the Community Manager. The ACM plays a vital role in rent collection, delinquency management, and financial optimization, and supervises all aspects of the property and staff when the Community Manager is absent.

• Financial Management
  • Post all payments and income received from residents accurately and in a timely manner.
  • Process and reconcile daily account receivables.
  • Monitor and follow up on bad debt, including preparation of late notices, resident and guarantor contact, and filing evictions.
  • Help the property meet budgeted revenues, expenses, and net operating income.
  • Post all charges to resident accounts, including bill‑back of utilities where applicable.
  • Perform end‑of‑month closing procedures and reporting.
  • Maintain accurate records and audit resident files to ensure accuracy.
  • Conduct unit walk‑throughs and administer move‑out charges, statements, and security deposit refunds.
• Personnel Management
  • Attend on site daily.
  • Screen, hire, train, coach, and develop onsite staff using consistent techniques and company directives.
  • Provide ongoing training, coaching, counseling, and guidance in compliance with Asset training benchmarks.
  • Promote harmonious and high‑quality job performance through effective leadership and support.
  • Ensure staff compliance with company policies and procedures.
  • Lead leasing operations, including effective lease closure, follow‑up, signing, documentation, and accurate reporting.
  • Implement marketing strategies and systems established by the annual marketing plan.
  • Handle resident complaints, concerns, and requests to ensure satisfaction.
  • Develop and implement resident retention programs, such as resident functions, promotions, and newsletters.
  • Show, lease, and move in prospective residents.
• Administrative Management
  • Provide excellent customer service and monitor maintenance staff responsiveness.
  • Maintain property appearance and ensure timely completion of repairs through regular inspections.
  • Assist in supervising all business functions related to operations.
  • Plan for and utilize property resources, equipment, and supplies economically, including obtaining vendor bids and addressing service issues.

• High School Diploma or equivalent; a bachelor’s degree is preferred, or two years experience in the housing industry, or one to two years of related experience and/or training; or an equivalent combination of education and experience.
• Basic computer skills required. Ability to understand and perform all onsite software functions.
• Basic knowledge of Fair Housing Laws and OSHA requirements.

• Requires regular standing or sitting for prolonged periods, communication with others, and repetitive wrist and hand motions.
• Frequent movement to accomplish tasks across the worksite.
• Occasional tasks include ascending/descending ladders, stairs, scaffolding, ramps, and step stools; operating machinery or power tools; driving company vehicles or golf carts; lifting objects up to 25 lbs; working overtime, weekends, nights, in outdoor or confined spaces, and in temperature extremes.

$22 per hour to $24 per hour.

Full‑time employees receive a comprehensive benefits package including medical, dental, vision, life, accidental and disability insurance, a 401(k) with employer matching, and commission and performance bonuses when applicable. Paid sick days and company holidays are also provided.

Asset Living is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

This job description is a guide of expected duties and is not exhaustive. The employee may be asked to perform additional duties or responsibilities without notice.