Patient Advocate Part-Time; Medical Cannabis

Patient Advocate Part‑Time (Medical Cannabis)

Company Description

Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers. At Ayr, our strength lies in our people. We’re re‑imagining how we work across every part of our business and are looking for builders and doers to roll up their sleeves and help shape the next chapter.

The cannabis industry is fast‑moving, complex, and full of opportunity. Together, we’re not only shaping a company but also building the future of cannabis. At Ayr you’ll have the opportunity to make a lasting impact while growing your career beside a company positioned for long‑term success. For more information, please visit

Job Summary

The Patient Advocate is responsible for providing our customers with an extraordinary experience. Through meaningful interaction and knowledgeable answers, the Patient Advocate fosters an environment that is compassionate, genuine, and respectful. Patient Advocates contribute to creating a climate that encourages forward thinking, embraces inclusion, and practices generosity of spirit.

• Provides knowledge, expertise, guidance, and a personalized experience to each customer by explaining potential benefits of the Premium Cannabis products offered.
• Ensures customer questions or concerns are resolved quickly and completely; communicates any requests or unresolved concerns to management immediately.
• Accurately receives, coordinates, and fulfills customer orders using the POS and inventory tracking systems in compliance with company, local, and state policies.
• Adapts to varied sales volume, initiates continued learning, creates an engaging environment, and assists in keeping the dispensary properly stocked, clean, tidy, and operating order while maintaining a “Customer first” focus.
• Meets/exceeds day‑to‑day sales metrics by following the customer experience selling cycle with tailored product suggestions and meeting individual and team sales targets.
• Assists management in ensuring all procedures are followed to reflect regulatory and compliance standards.
• Fosters a positive work environment, treating everyone with dignity and respect while encouraging curiosity about cannabis.
• Performs other duties as assigned by the Manager and/or Store Lead.
• Maintains the appearance of the store, ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Must pass all background checks as required by state cannabis agency.
• Must accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.

Education

High school diploma or GED required.

• 1‑3 years’ experience working in a cannabis retail setting preferred.
• Prior customer service experience in a hospitality, pharmacy, customer service, or retail environment.

• Customer Obsessed:
  Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful relationships.
• Relationship Building:
  Shares authentic and constructive feedback; listens, learns, and acts with compassion.
• Results Oriented:
  Quick learner; constantly employs experimentation to solve problems.
• Functional/Technical Skill:
  Possesses the knowledge and skills needed to perform at a high level and support the team's mission.

Direct Reports

No direct reports.

• Work is primarily performed in a dispensary setting, which may be odorous and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
• Involves frequent contact with staff, vendors, and customers; may include interactions with law enforcement and state inspectors.

• Communicate with customers and/or…