Branch Ambassador - Northern Va; Loudoun​/Fairfax​/Prince William

Full Time Branch Ambassador – Northern VA (Loudoun/Fairfax/Prince William)

Apply for the Full Time Branch Ambassador role at Capital One.

Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. We believe banking should fit our customers’ everyday lives—not the other way around.

As a Branch Ambassador, you’ll use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll perform a wide variety of transactions including check cashing, deposits, transfers, and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.

Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer‑experience obsessed.

• Friendly and engaging; connect with customers.
• Reduce customer financial anxiety by assessing personal and business financial needs.
• Ensure compliance with audit and security policies and Federal regulations.
• Support customers in all areas of the branch, including cash handling and service needs.
• Improve the overall retail customer experience with fewer handoffs; every Ambassador is an expert.
• Continuously learn; guide customers toward their financial goals.
• Showcase digital platforms; educate customers on mobile and online experiences.
• Collaboration with the banking team; inspire and be inspired.
• Research and answer customer inquiries to enhance retention and engagement.
• Travel between branches in the assigned local area and support the market.

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Retail, Sales, or Customer Service experience.
• At least 6 months of cash handling experience.

• Associate’s degree.
• 2+ years of Retail, Sales, or Banking Experience.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

• Ashburn, VA: $48,048 – $48,048
• Chantilly, VA: $48,048 – $48,048
• Gainesville, VA: $48,048 – $48,048
• Herndon, VA: $48,048 – $48,048
• Leesburg, VA: $48,048 – $48,048
• Vienna, VA: $48,048 – $48,048
• Warrenton, VA: $48,048 – $48,048

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/veteran), committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
San Francisco, California Police Code Article 49, Sections 4901‑4920;
New York City’s Fair Chance Act;
Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at Recruitin

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).