Branch Support Specialist

Description

Non-Exempt

This position is primarily responsible for providing general support duties and superior customer service to the branch personnel. The employee fields questions on the daily operations of customer transactions and account opening within the branches as well as fulfill maintenance requests and maintenance review. This position requires the ability to prioritize multiple demands in a high‑pressure environment while maintaining a professional demeanor.

The following essential duties do not cover an all‑inclusive list of work requirements. Individuals will perform other job‑related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.

NOTE:

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”. The aforementioned job requirements may be changed to fulfill any obligation(s) to reasonably accommodate qualified individuals with disabilities.

Graduation from an accredited high school or General Education Degree (GED), Associate degree in Business or related preferred, with 3-5 years of banking experience; or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. Must successfully complete required training.

• Ability to work independently and accomplish tasks through self-motivation.
• Ability to use analytical reasoning and problem-solving techniques.
• Ability to maintain moderately complex files, records, and reports.
• Passion for customer service.
• Outstanding verbal, written, and interpersonal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent typing, filing, and customer service skills.
• Knowledge of IRS regulations for IRA, HSA and CESA.
• Working knowledge of Microsoft Office products.
• Ability to master job specific software and hardware components.

New Peoples Bank is an Equal Opportunity Workplace and an Affir