Public Safety Telecommunicator Assistant Supervisor

Loudoun County Fire and Rescue (LCFR) is a combination career/volunteer organization comprised of approximately 848 employees and 800+ active operational and administrative volunteers. The Department is a growing organization that serves a large and diverse population located approximately 30 miles northwest of Washington, DC. We provide a full range of emergency and non-emergency services for 440,000 residents within a 520 square mile area.

Additional information about the Department can be found doun.gov/fire. We seek to hire a highly motivated, effective, and diverse workforce to meet the needs of the County’s residents, visitors, and business community and support the Department’s core values of Teamwork, Integrity, Professionalism, and Service.

Under the general direction of the designated supervisor, acts as a lead level/working supervisor on a shift. Takes calls and operates dispatch equipment and systems. Oversees, monitors, trains, mentors, and evaluates Public Safety Telecommunicators and the daily activities of the Emergency Communications Center (ECC). Assists the supervisor with operation oversight and acts for the supervisor in his/her absence, performing supervisory duties as needed.

Ensures 911 calls are answered in a timely manner; interfaces with other departments as needed; and responds to Freedom of Information Act (FOIA) or other legal record requests.

• Maintains thorough knowledge of Division procedures, operations, and policies; reviews standard operating guidelines (SOGs), standard operating procedures (SOPs), General Orders, and the Training Manual; and participates in scheduled training to maintain the knowledge and skills associated with the job.
• Assists supervisor in completing daily logs; ensures that pertinent information has been received from previous shift; and passes on pertinent information to the relieving shift.
• Assists in overseeing, monitoring, and evaluating the daily activities and performance of assigned employees.
• Assists in supervising squad operations during complex incidents, assists with supervision and scheduling of personnel in the ECC; and communicates effectively with all personnel.
• Uses information and communication technology tools and resources in Department.

• Ensures all 911 calls are answered in a timely manner and routed to the appropriate jurisdiction.
• Ensures all systems are operational and coordinates with proper personnel any problems that are encountered.
• Ensures the overall security of the building after hours.
• Interfaces with other departments, particularly other public safety departments, Training, and senior leadership on information as needed.
• Notifies higher level staff of items of special significance or interest.
• Ensures proper operation of the VCIN/NCIC Teletype terminals.
• Assists in coordinating the daily schedule; assists in assigning and distributing personnel and resources to meet daily service demands.
• Operates computer aided dispatch (CAD) system.
• Operates radio systems and equipment to dispatch service.
• Operates telephone system and equipment to dispatch service.
• Receives calls for service from the public and determines urgency of the call; obtains information necessary to respond to the call.
• Monitors staff performance in accordance with County and Human Resources (HR) polices; provides regular feedback; provides input for appraisals of performance; ensures staff adhere to all applicable policies and procedures of the Department and of the County; ensures staff is trained and certifications are current; and advises supervisor of challenges with staffing, workload, or performance.

High School diploma or equivalent; four (4) years of experience working in a public safety communications center; includes two (2) years of experience as a Public Safety Telecommunicator, preferably with Loudoun County.

Satisfactory completion and maintenance of all required training and certifications of the Public Safety Telecommunicator.

Must successfully complete a criminal, fingerprinting, and DMV background investigation prior to employment. APCO Public Safety Telecommunicator or equivalent, APCO Communications Training Officer (CTO), Virginia Criminal Information Network (VCIN) NCIC Limited Access;
Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) (EPD requirement effective January 1, 2024). APCO Communications Center Supervisor (CCS) within 1 year of hire.

Valid driver’s license and good driving record when required for job-related duties (driving records may be reviewed annually for continued qualification depending on assigned department).