Program Coordinator, Group Supported Employment

Under the supervision of the Program Manager, Supported Employment, the Program Coordinator – Group Supported Employment (PC-GSE) is responsible for coordinating participant services and overseeing assigned community-based employment sites, including enclave and mobile work crew settings.

This position combines program coordination, staff supervision, participant case management, worksite support, documentation compliance, and relationship management. The Program Coordinator directly supervises Employment Support Specialists (ESS), supports the daily operation of assigned worksites, assists with contract administration, and works closely with participants, families, Support Coordinators, residential providers, IDD teams, and community business partners.

The Program Coordinator plays an important role in ensuring that participants receive high-quality, person-centered employment services while maintaining ECHO’s compliance with Medicaid, DBHDS, CARF, and other applicable requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ECHO’s mission is to empower individuals with disabilities to achieve their optimal level of personal, social, and economic success. We provide employment, skill-building, day support, and transportation services designed to promote independence, meaningful community participation, and employment opportunities for adults with disabilities.

• Directly supervise Employment Support Specialists (ESS) assigned to Group Supported Employment.
• Manage staff scheduling, performance monitoring and evaluation, leave requests, training, recognition, corrective action, and other supervisory responsibilities.
• Participate in the recruitment, selection, onboarding, development, and separation of assigned staff.
• Establish clear and consistent performance expectations and provide regular coaching and feedback.
• Ensure staff understand and properly implement participant ISPs, outcomes, protocols, and support needs.
• Provide daily support and direct coverage when needed, including performing ESS responsibilities during staff absences, callouts, and periods of reduced staffing.
• Model professionalism, reliability, flexibility, accountability, and adherence to ECHO policies and procedures.
• Promote a positive, collaborative, and respectful work environment.

• Participate in the Individual Service Planning process for assigned participants.
• Develop ISPs/PCPs in collaboration with participants, families, Support Coordinators, residential providers, and appropriate program staff.
• Manage an assigned participant caseload and ensure required services and documentation are completed within established deadlines.
• Prepare professional and comprehensive service plans, quarterly reports, annual documentation, and other required reports.
• Complete quarterly reports according to each participant’s PCISP schedule.
• Maintain current ISP-related documentation, annual paperwork, protocols, and other required participant records.
• Ensure staff are trained on participant outcomes, protocols, support strategies, and other relevant service-plan requirements.
• Maintain regular communication with participants, families, residential providers, Support Coordinators, and other members of the support team to promote successful employment placements and continuity of services.

• Review and approve daily service notes to ensure accuracy, completeness, quality, and timeliness.
• Review and/or enter participant…