ServiceNow Developer - Mid-Level

Fully Remote

Must hold or be eligible to obtain a Secret clearance

Our USAF client is a DoD-wide enterprise service capability designed to advance the DoD Dev Sec Ops  initiative by leveraging modern software development, security, and operational best practices across multiple classification levels. The main customer-facing team provides technical support and guidance throughout the customer lifecycle, enabling users to access and effectively utilize the PAAS offerings and capabilities. GXM is seeking a qualified mid-level Service Now Developer to support the transition, implementation, and ongoing enhancement of an enterprise Service Now environment in support of a mission-critical IT program.

The developer will contribute to the successful transition to Service Now, support platform configuration and integration activities, and provide recurring development and sustainment support following initial implementation and operational handover. The successful candidate will independently execute assigned development tasks, translate business and technical requirements into scalable platform solutions, and collaborate with program stakeholders, system administrators, process owners, and technical teams to ensure the platform meets operational needs.

Responsibilities include developing and maintaining Service Now applications, workflows, integrations, automation, and platform configurations in accordance with approved architecture, security requirements, and development best practices. Workload is expected to be higher during the initial transition, implementation, and stabilization periods. Following transition, the role is expected to operate on a part-time basis, providing recurring platform maintenance, enhancements, defect remediation, and continuous improvement in accordance with an established schedule and prioritized backlog.

• Support planning and execution of the transition to the Service Now platform, including requirements validation, configuration review, and technical implementation activities.
• Assist with the assessment and documentation of existing processes, workflows, integrations, and operational requirements.
• Develop, configure, and validate Service Now capabilities in accordance with approved requirements and the program's implementation approach.
• Support integration testing, user acceptance testing, cutover activities, operational handover, and post-transition stabilization, as applicable.
• Identify implementation risks, technical dependencies, configuration gaps, and opportunities to improve platform functionality.

• Develop, customize, and maintain Service Now applications, modules, workflows, and scoped applications.
• Configure platform components, including business rules, client scripts, UI policies, access control lists (ACLs), Script Includes, and system properties.
• Develop and maintain Flow Designer workflows, automated tasks, and reusable application components.
• Apply Service Now development best practices to support maintainability, scalability, performance, and upgrade compatibility.

• Design, implement, test, and maintain integrations between Service Now and other enterprise systems using APIs, and applicable integration capabilities.
• Troubleshoot integration failures, data synchronization issues, authentication problems, and related platform dependencies.
• Develop automation and workflow improvements that reduce manual effort, improve service delivery, and support operational efficiency.

• Provide scheduled, part-time development and sustainment support following the initial transition and stabilization period.
• Review and refine platform functionality, workflows, configurations, and integrations on a recurring basis.
• Evaluate enhancement requests, prioritize technical work with stakeholders, and implement approved changes through established change-control processes.
• Address defects, technical debt, performance issues, and configuration inconsistencies.
• Support platform releases, upgrades, regression testing, and compatibility validation as required by the contract and platform operating model.
• Maintain a prioritized development backlog and recommend improvements aligned with operational needs and program objectives.

• Develop and execute unit,…