QA Support Agent

Travelive is a collection of trusted destination management companies (DMCs) specializing in unique travel experiences tailored to individual clients. Our destination specialties include Greece, Italy, Croatia, France, Spain, Portugal, Switzerland, Morocco, Egypt, and Turkey.
Founded by a former advisor, Travelive was built around the challenges experienced by advisors selling the world.
With offices in the US and across destinations, our dedicated teams led by Country Managers offer the benefits of working with a US company while also providing in-depth local knowledge, support, and a complete solution from 4
* to ultraluxe.
Travelive expertise includes custom FIT itineraries, group and multi-generational travel, country combinations, pre-and-post cruise, shore excursions, private yacht charters, and villas. Travelive planners are available for consultation with advisors and their clients. Itineraries are completed by our in-house concierge team and all guests have access to our 24/7 in-destination support.

About the Role:

As a QA Support Agent, you ll play a key role in ensuring our Final Travel Documents are accurate and client-ready before being sent.
You ll review, verify, and manage documents, working closely with our Support and Operations teams to maintain our high standards.

Key Responsibilities:

Review Final Travel Documents (itineraries, confirmations, vouchers) for accuracy and consistency
Flag and correct errors, formatting issues, or missing info
Implement QA procedures and contribute to documentation improvements
Handle urgent or last-minute client-related document updates
Master Travelive destinations, services, and itineraries
Maintaining organized communication via email and various channels
Overseeing client itineraries and documents and ensuring prompt delivery
Offer travel solutions based on client requirements and resolving issues effectively and quickly
Assist with generating weekly and monthly reports to the Director of Customer Support
What we are looking for:
Excellent command of English (written and verbal)
Exceptional attention to detail and organizational skills
Ability to work under pressure and meet tight deadlines
Strong communication and problem-solving skills
Previous experience in travel operations, support, or quality assurance is a plus
Comfortable working with travel-related software and Microsoft Outlook, Excel

What we offer:

A unique opportunity to grow within one of the leading Destination Management Companies in the travel industry.
Friendly and professional working environment.
An international and diverse work atmosphere
Continuous opportunities for career progression
Only applications submitted in English and with a cover letter will be considered. Interviews will be conducted in English.
Travelive seeks individuals interested in long term career and growth prospects and offers career and salary advancement opportunities.
Travelive is an equal opportunity employer.
Star International Group Inc., Travelive
Seller of Travel Registration License # ST39252
Greece   Travelive S.A.
Tel:

Italy   Milan, Italy 20121
1st & 3rd floor
Croatia   Hektoroviceva ulica 2, Grand Centar
France   Paris, France 75001
Spain   Madrid, Spain 28046
Tel:
Morocco   M Avenue Project
Turkey
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