One Stop Coordinator Campus Enrollment Services

Hiring Department:
Texas One Stop

Position Open To:
All Applicants

Weekly Scheduled

Hours:

40

FLSA Status:
Non-Exempt

Earliest

Start Date:

Immediately

Position Duration:
Expected to Continue

Location:

UT MAIN CAMPUS

Job Details:
General Notes We are looking for team members who have a passion for helping others, thrive in a team environment and have a strong commitment to systemically improve the student experience. Must be eligible to work in the United States on a full-time basis for any employer.

Texas One Stop for Enrollment Services serve as a central point of contact for the university community grounded in exceptional customer service and student retention. Coordinators are cross-trained to assist all students, undergraduate and graduate, with academic records, financial aid, enrollment, billing and payments, and registration and record related questions through the student life-cycle lens.

• Counsel students and community members with expertise and training in a variety of enrollment services (i.e., financial aid, billing, academic records, registration).
• Manage all inquiries via in person services, phone calls, chats, and via email.
• Responsible for answering questions and resolving complex issues related to financial aid, enrollment, academic records, billing, and payments, utilizing available tools.
• Work with appropriate staff and resources to make expert referrals as needed.
• Explain, educate, and inform students and families regarding:
  Financial aid, including revision of awards; obtain the required documentation and follow-up with requested information from students.
• Assist in the implementation of processing procedures as related to financial aid.
• Student account information related to billing and other tuition related processes.
• Student academic records, including transcript and enrollment verification requests.
• Guide students through the on-line registration system and assist with new student orientation.
• Assist students with self-service options.
• Troubleshoot registration errors, system issues, and inquiries concerning registration.
• Other general areas related to student success, university services and operations.
• Support students in meeting their graduation goals.
• Communicate with students, advisors, and administrators to troubleshoot registration and graduation barriers, and provide timely solutions for students.
• Serve as a student service resource for general University information including providing appropriate referrals for campus resources, assist students with navigating and accessing information on the University website.
• Serve as an active, positive, and engaged member of the Texas One Stop staff; participate on cross-functional committees as appropriate, develop and manage assigned office procedures, paperwork, and data integrity.
• Coordinate proactive outreach efforts to improve student enrollment, retention, and graduation.
• Responsible for timely follow-ups until the issue is resolved or escalated appropriately, following procedures.
• Other duties as assigned.

• Bachelor's degree and a minimum of one year of work experience in a customer-service-focused field.
• Excellent interpersonal and communication skills and the ability to interpret and explain information.
• Highly motivated, focused, and results-oriented.
• Demonstrated ability to provide accurate information in a courteous, friendly, concise, and approachable manner.
• Demonstrated ability to solve problems by questioning, organizing, researching, analyzing, processing, and interpreting information.
• Demonstrated ability to use judgment, discretion, and decision-making skills in dealing with confidential and sensitive issues.
• Demonstrated ability to learn complex University organization, policies, and procedures related to the position.
• Ability to meet deadlines.
• Ability to work nights and/or weekends.
• High level of proficiency with Microsoft Office applications.
• Relevant education and experience may be substituted as appropriate.

• Work experience in one or more of the functional areas in the One Stop, i.e. Financial Aid, Student Accounts Receivable, Bursar, Registrar, Admissions or Student Success Initiatives.
• Proficiency in multiple languages such as Spanish and American Sign Language.
• Knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes.
• Experience and knowledge working with Service…