Program Manager, Business Process Management

Program Manager, Business Process Management

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Software Guidance & Assistance, Inc. (SGA) is searching for a Program Manager, Business Process Management for a contract assignment with one of our premier SaaS clients in Lehi, UT. This is a hybrid role with 3 days per week in office.

As a Program Manager for the Buying Programs Business Process Management team, you will play a pivotal role in driving scalable, strategic, and cross‑functional initiatives aimed at transforming how we sell and enhancing the customer experience. You will collaborate closely with cross‑functional teams across Finance, Operations, IT, Platform Engineering, and BUs to drive execution on key initiatives such as new product launches, platform enhancements, process optimization, and customer experience improvements—all aligned to support growth objectives.

This role will have a 6‑week probationary period.

• Work effectively with cross‑functional teams (Engr, Q2C, BU/Go‑to‑market) at all levels to drive UAT and production validation preparedness and execution for new platform capabilities and product launches.
• Develop and manage detailed workback schedules to track key operational tasks throughout the project lifecycle.
• Build a UAT tracker and testing sprint schedule to plan resourcing around concurrent UAT asks.
• Provide timely status updates, proactively identify roadblocks, and guide teams toward resolution and next steps.
• Define UAT scope and testing strategies in partnership with QA and Product Owners across projects of varying complexity.
• Assess system and environmental readiness, including interdependencies with other initiatives.
• Post‑launch, identify and resolve process and system gaps affecting quote‑to‑cash workflows.
• Support change management by preparing stakeholders for upcoming changes and ensuring smooth adoption.

• 6–8 years of experience in program or project management.
• Strong communication and collaboration skills, able to clearly explain challenges and support decision‑making.
• Proven ability to solve problems and lead projects to completion in fast‑paced environments.
• High attention to detail with a focus on accuracy and quality.
• Flexible and resilient in adapting to shifting priorities and evolving business needs.
• Bachelor’s degree in Finance, Business Administration, Operations, or related field; or equivalent industry‑specific experience.

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on core values: customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion at work.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company to request an accommodation or assistance regarding our policy.