Merchant Support Specialist

### Current Employees of Lending Club:
Please apply via your internal Workday Account Lending Club  Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways.

Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!## ## About the Role At Lending Club, we’re committed to improving financial health, not just for our members, but also for the businesses that partner with us to offer financing solutions to their customers. Through our ethos of service, Lending Care, we deliver thoughtful, proactive support that builds trust and drives success.
As a Business Relationship Specialist in the Purchase Finance space, you’ll be the frontline connection for our business partners, including medical, dental, and retail providers.

Your role is to ensure these partners have the tools, knowledge, and support they need to seamlessly offer Lending Club financing to their customers. You’ll work in a dynamic, collaborative environment, partnering closely with our Sales and Operations teams to identify opportunities for improvement and drive meaningful change.## ## What You'll Do
* Serve as a primary point of contact for business partners, providing responsive and professional support via phone, email, chat and virtual meetings.
* Build and maintain strong relationships with businesses, understanding their unique needs, and helping them navigate our financing platform.
* Triage and resolve issues, escalating when necessary and ensuring timely follow-up.
* Provide guidance on Lending Club’s tools, processes, and best practices to help businesses optimize their customer experience.
* Collaborate with Sales and internal teams to identify trends, gather feedback, and recommend improvements to Operations processes and procedures.
* Contribute to cross-functional initiatives aimed at enhancing the overall business and customer experience.
* Uphold Lending Club’s service principles:
Build a Relationship, Make It Easy, and Think Ahead.## ##
** About You
*** 2+ years of experience in B2B account management, partner support, or client services; experience in financial services or healthcare/retail partnerships is a plus.
* Exceptional communication skills with a focus on clarity, professionalism, and empathy.
* Proven ability to manage multiple priorities and resolve complex issues in a fast-paced environment.
* Strong problem-solving skills and a proactive mindset—you're always looking for ways to improve processes and outcomes.
* Comfortable working cross-functionally with Sales, Operations, and Product teams.
* Tech-savvy and able to quickly learn and navigate multiple systems and tools.
* Passionate about delivering outstanding service and building long-term relationships.
* Bachelor’s degree preferred, preferably in Business, Communications, or a related field
** Pay:**$21.00/hr
*
* Start Date:

** February 9, 2026
*
* Schedule:

** Your schedule is subject to change within our business hours of Monday-Saturday 6:00AM – 7:00PM MST.
*
* Work Location:

** Lehi, UT - MUST LIVE WITHIN 75 MILES OF OFFICE.We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays & Thursdays
** Working Conditions
** Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic, fast-paced call center environment where natural and regular work stressors can occur.
** What Makes LC different:
** A great place to build your career

We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Individu…