Onboarding & Enablement Specialist

# Onboarding & Enablement Specialist
* Client Success
* Lehi, UT
· Hybrid
* Full-time

Leader

Factor is a leadership-development company. We don’t sell one-off workshops or a content library. We build an integrated system that produces measurable behavior change: proprietary frameworks, validated assessments, application tools, and a platform that reinforces what leaders learn long after the training event. We’re a small, high-trust team based in Lehi, Utah, working with enterprise organizations worldwide.
** Hybrid:
** in-person Mondays, remote the rest of the week. You must be able to be in our Lehi office on Mondays (Wasatch Front local, or willing to relocate).##

The Role You’ll join a small Client Success team and own the first, most formative chapter of every client relationship: onboarding.

From the moment a deal closes, you’re the one who turns a signed contract into a launched, engaged, successful deployment. You’ll run kickoffs, manage timelines, train admins, and make sure nothing stalls between “welcome aboard” and “we’re live.”Launches come in two streams. Platform-led onboardings follow a repeatable motion: kickoff, admin training, go-live. Bespoke engagements use the platform but run higher-touch — multi-workstream rollouts with executive stakeholders, translations, and on-site delivery, where project management is the job.

You’ll own both.

There’s no layer between you and the client, and no layer between you and the product team either. You sit at the junction where customer voice meets product decisions: what you hear in onboarding directly shapes what we build next. You will report to the CCO.This is a high-ownership seat. The clients you onboard are in front of you from day one, and the quality of their launch is yours to own.##

How We Work We run Client Success AI-first.

Your leverage doesn’t come from doing every mechanical task by hand. It comes from client judgment about what each account needs, the ability to use AI tools to handle the mechanics — prep, documentation, follow-ups, data pulls — and the relationship skill to show up in the room prepared, credible, and genuinely helpful.

We automate the busywork so you can spend your time where it matters: with clients.## What You’ll Do### Onboarding
* Own day-to-day onboarding in the Leader Factor platform.
* Plan and lead key customer meetings, including:  + Kickoff  + Logistics and prep  + Admin training
* Lead rollouts end to end:  + Run regular stakeholder cadences  + Build and execute against milestone-based onboarding plans  + Coordinate supporting work streams such as translations and internal communications through to launch
* Work directly with the CSM who owns the account post-sale and is accountable for delivering measurable results against the client’s outcomes.### Customer Enablement
* Build and execute per-release enablement plans. As new capabilities ship, ensure customers receive the training, resources, and adoption plan to capture the value.### Production & Administrative Support
* Produce live virtual events, including skill previews and webinars.
* Own the Zoom setup, ensure flawless technical execution, and capture and route the leads these events generate to the CSM team.
* Execute invoicing and payment collection within established systems.### Onboarding Infrastructure
* Help improve onboarding workflows, automations, templates, and internal process docs.
* Identify and flag recurring friction points in the onboarding motion; propose solutions that scale across the client base.
* Standardize the ideal onboarding flow and playbooks for edge cases to reduce manual work.## What We’re Looking For In priority order:### 1. You Run Projects to Completion Onboarding is a project with a deadline, a dozen moving pieces,…