Commercial Quoting and Contracting Specialist

ABOUT THIS POSITION The Commercial Quoting and Contracting Specialist maintains broad, in-depth knowledge of Waystar’s solution portfolio, with particular expertise in SKU and pricing management. This role supports the planning, design, and execution of business initiatives by defining requirements, recommending solutions, and coordinating testing and implementation. The Specialist also supports the Sales team by preparing, reviewing, and routing custom price quotations for approval.

This position manages order acceptance and maintains an accurate backlog. This role reviews and interprets customer contracts to confirm compliance with corporate policies and advises on the appropriate approach for entering orders, working closely with Finance, Legal, Sales, and Information Technology.

WHAT YOU'LL DODevelop and maintain technical guidance for SKU creation and new product launches in partnership with Product Management and other subject matter experts.

Maintain broad, current knowledge of Waystar’s solution portfolio and licensing models.

Support the Sales team by maintaining quoting tools, defining specifications, coordinating testing, and partnering with Information Technology.

Process and review sales quotes and related contract documents in accordance with department service-level agreements.

Manage the custom quoting tool and associated processes, including:

Coordinating activities across clients, functional departments, Product Management, and Development.

Establishing service expectations and monitoring performance against internal service-level agreements.

Leverage technology to remove roadblocks and improve efficiency throughout the Quote-to-Cash cycle.

Partner with Sales Enablement to develop training materials and process documentation for quoting services.

Analyze open orders, identify obstacles, and coordinate timely resolution to support on-time customer delivery.

WHAT YOU'LL NEED Bachelor’s degree in business, finance, or a related field required; MBA or equivalent relevant experience preferred.

Five or more years of relevant experience, or an equivalent combination of education and experience.

Three or more years of product and pricing experience.

Excellent written, verbal, and interpersonal communication skills, with the ability to clearly convey technical and business concepts.

Knowledge of Salesforce and Salesforce CPQ best practices preferred.

Strong problem-solving skills, including the ability to navigate ambiguity and adapt to changing priorities.

Strong attention to detail and a proactive approach to identifying and resolving issues.

Demonstrated experience implementing process improvements and contributing to cross-functional projects.

Knowledge of SKU management, pricing strategies, and compliance best practices.

Proficiency in Microsoft Office Suite.

ABOUT WAYSTARThrough a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.

Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty;

kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more…