Deal Desk Analyst
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-10-17
Listing for:
Akraya, Inc.
Full Time
position Listed on 2026-10-17
Job specializations:
-
Business
Business Systems & Technology Analysis, CRM Systems & Management -
IT/Tech
Business Systems & Technology Analysis, CRM Systems & Management, IT Business Analyst
Job Description & How to Apply Below
Primary
Skills:
Salesforce (advanced), Microsoft Dynamics (advanced), Process Documentation (advanced), Project Management (intermediate), Communication (advanced)
Contract Type: W2
Duration: 6+ Months
Location:
Lehi, UT (Hybrid)
Pay Range: $35-$40/hr. on W2
Job Summary:
The Analyst, Deal Operations will support Enterprise Digital Media quote-to-contract and Deal Desk operations. The role partners with Operational teams, Product Business Units, Pricing Strategy, and other cross-functional stakeholders to operationalize Go-To-Market (GTM) offers, improve processes, resolve system issues, and drive operational efficiency. The analyst will also support documentation, training, project execution, and user support across Salesforce and Microsoft Dynamics.
- Partner with Operations, Product Business Units, and Pricing Strategy teams to support and operationalize Enterprise Go-To-Market offers.
- Coordinate and support product/process training related to Enterprise GTM offerings.
- Build and maintain approval workflows, process documentation, and user guides.
- Communicate GTM, process, and system changes to global operational and approval teams.
- Participate in Deal Desk projects and drive continuous improvement across quote-to-contract processes.
- Act as the first point of contact for users facing issues with quote-to-contract processes in Salesforce and Microsoft Dynamics.
- Investigate and troubleshoot system/process issues, provide resolutions, or elevate them to the appropriate teams.
- Maintain a knowledge base of common issues, resolutions, and self-service documentation.
- Assist with system administration, including user management, permissions, and configuration updates.
- Identify process problems, recommend solutions, and help drive projects through completion.
- Work effectively with multiple stakeholders in a fast-paced, changing environment.
Skills:
- 3+ years of experience as a Business Process Analyst, Operations Analyst, Deal Operations Analyst, or similar role.
- Strong understanding of Quote-to-Contract / Q2C operations.
- Hands‑on experience with Salesforce and/or Microsoft Dynamics.
- Strong business process analysis and problem‑solving skills.
- Excellent communication and stakeholder management skills.
- Strong attention to detail and focus on accuracy and process quality.
- Experience identifying issues, developing solutions, and driving process improvements/projects.
- Experience with Wiki, Workfront, JIRA, or equivalent documentation/bug-management tools.
- Ability to manage changing priorities and work in a fast‑paced environment.
- Bachelor's degree in Finance, Business Administration, Operations, or a related field, or equivalent relevant industry experience.
Experience:
- SaaS / Software / Technology — strongly preferred.
- Experience in Enterprise Software / Digital Media / Cloud / Technology sales operations is highly relevant.
- Deal Desk / Sales Operations / Revenue Operations / Quote-to-Cash / Quote-to-Contract experience is preferred.
- Experience supporting enterprise GTM offers, pricing, approvals, or sales processes would be a strong advantage.
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