Workforce Lifecycle Program Specialist

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Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Workforce Lifecycle Program Specialist is an operations-focused role within Field & Supply Chain Operations responsible for continuously improving programs and processes throughout key workforce lifecycle milestones, from onboarding and readiness through workforce transitions and offboarding, supporting frontline employees and their managers.

This role leads cross-functional initiatives that improve speed-to-productivity, streamline workforce processes, reducing operational friction, and enhance the overall frontline employee experience.

The Specialist serves as the operational owner for lifecycle programs and works closely with key stakeholders and cross-functional partners to ensure Pros have the tools, resources, information, and support needed to be successful. This is an operations-focused role that combines program management, process improvement, analytics, stakeholder influence, and workforce experience strategy. The Workforce Lifecycle Program Specialist operates with a high degree of autonomy and is expected to independently identify opportunities, influence stakeholders, and lead initiatives that improve workforce readiness, operational execution, and employee experience.

Success in this role requires strong program management, process improvement, analytical, stakeholder management, and execution skills. The ideal candidate is a highly collaborative problem-solver who can translate field insights into operational improvements that strengthen workforce effectiveness and experience and brings experience in program management, workforce operations, process improvement, or operational excellence and thrives in a fast-paced, field-focused environment.

Own workforce lifecycle programs supporting onboarding, readiness, transition, and offboarding for Field and Supply Chain roles.

Serve as the central point of coordination across stakeholders involved in workforce lifecycle processes.

Monitor key lifecycle touchpoints to ensure consistent and effective execution.

Proactively identify barriers, delays, and process gaps impacting readiness, productivity, and workforce effectiveness.

Drive program governance, accountability, and continuous improvement across lifecycle initiatives.

Partner with Talent Acquisition, Training, HR Operations, Fleet, Licensing, Compliance, Supply Chain, and Field Operations teams to deliver a seamless onboarding experience.

Monitor workforce readiness metrics and identify trends and opportunities for improvement.

Develop solutions that reduce delays and accelerate speed-to-productivity.

Improve onboarding workflows, communications, tools, and documentation.

Drive accountability across stakeholders to ensure employees achieve operational readiness within established timelines.

Identify opportunities to streamline onboarding processes while maintaining quality and compliance standards.

Lead and continuously improve workforce transition and offboarding processes.

Partner with leaders and support functions to ensure consistent operational execution.

Identify opportunities to improve the departing employee experience while maintaining operational and compliance requirements.

Analyze offboarding trends, feedback, and workforce data to identify recurring issues impacting retention, asset recovery, workforce planning, and operational effectiveness.

Recommend and implement process improvements that reduce risk and improve consistency across the organization.

Conduct structured listening sessions, check-ins, field visits, and feedback reviews throughout key workforce lifecycle milestones.

Gather qualitative and quantitative feedback from Pros and field leaders.

Analyze trends across onboarding, readiness, transition, and workforce experience data.

Identify systemic issues and distinguish recurring trends from…