Customer Success Manager Platform

Base pay range

$60,000.00/yr – $94,600.00/yr

Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards such as the Utah Business Fast 50, Silicon Slopes Hall of Fame – Software Company – 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part‑time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn’t just desirable; it’s industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.

Entrata’s Customer Success department is seeking a Customer Success Manager based in one of our approved states. As part of the team, you will ensure customers are successful with the Entrata platform, develop strong relationships, partner with other departments, and manage multiple projects to completion.

• Manage a portfolio of clients to ensure a high level of satisfaction and success.
• Conduct regular meetings with customers to review solution performance and provide best‑practice recommendations.
• Collaborate with Development and Product teams to ensure the Entrata platform continues to evolve and meet customer needs.
• Partner with Support to meet customers’ support needs.
• Facilitate the transition out of implementation and support the client’s drive toward self‑sufficiency.
• Create a tailored plan in collaboration with Sales for continued success and growth.
• Educate customers on self‑service tools, release processes, and other client programs.
• Advise customers on process and system risks and develop mitigation solutions.
• Attend sprint review meetings and advocate for customer needs.
• Maintain high‑level knowledge of each Entrata offering and configuration options.

• B.A. / B.S. with 2‑3 years of customer success experience.
• Desire to go the extra mile to ensure customers are happy and successful.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Ability to demonstrate patience while working through stressful situations and challenges.
• Work autonomously while calling on peers and managers for coaching when needed.
• Ability to travel up to 15% of the time.
• Excellent verbal, written, and analytical communication skills.

• 2‑3 years of property management experience.
• 2‑3 years of customer success or other customer‑facing experience in the SAAS industry.
• Experience working with Product and Development teams.

Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work‑life balance.

Comprehensive medical, dental, and vision coverage
, including fertility benefits, available for eligible employees and their families.

HSA/FSA options and employer‑paid disability benefits provided for eligible employees.

401(k) or similar retirement plans with employer matching for eligible employees.

Wellness initiatives promoting physical and mental well‑being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.

Family‑centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive pre‑active cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi‑annual swag drops for employees.

We may use artificial intelligence (AI) tools…