Loyalty and Retention Specialist

Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for five years in a row across five different categories, we pride ourselves on exceptional quality and innovation.

We’re excited to expand our team with a Loyalty and Retention Specialist who will play a key role in evolving and elevating Cozy Earth’s membership program. This role is ideal for someone who is deeply customer-focused, creatively curious, and excited to help reimagine what a brand membership experience can be. You’ll help bring our membership to life through thoughtful experiences, engagement initiatives, and programming that builds long-term loyalty and connection with our customers.

• Support and help grow Cozy Earth’s membership program with a strong focus on customer engagement and retention
• Brainstorm, plan, and execute creative membership initiatives, experiences, and moments of delight
• Help make the membership experience more interactive through campaigns, content, and touchpoints across channels
• Collaborate with retention, email/SMS, brand, and creative teams to align messaging and member experiences
• Assist with planning and executing member-focused events, activations, or exclusive experiences (virtual or in-person)
• Gather customer feedback and insights to help improve the membership experience over time
• Track engagement metrics and member participation to understand what’s resonating and where to iterate
• Help manage membership communications, timelines, and executional details
• Other duties as assigned

• 0–2 years of experience in marketing, customer experience, community, events, or related roles
• Passion for the customer and creating meaningful, memorable brand experiences
• Creative thinker who enjoys brainstorming new ideas and trying fresh approaches
• Strong organizational skills and attention to detail
• Comfortable working cross-functionally and juggling multiple projects
• Clear communication skills, both written and verbal
• Interest in DTC, eCommerce, loyalty, or membership programs is a plus, but not required

• Medical, dental, and vision coverage to keep you healthy
• 401K plan to secure your financial future
• Flexible PTO to ensure you have the time you need for rest and relaxation
• Monthly self-care benefit to support your overall well‑being
• Access generous discounts on all our products

Cozy Earth is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.