Customer Service Rep

Customer Service Representative

Location: Remote (U.S.)
Compensation: $45,000 – $60,000

Jaro is a SaaS software company on a mission to simplify the residential and commercial real estate appraisal experience. Our platform streamlines the work of thousands of appraisal‑industry professionals every day, all across America. We love builders—people who take initiative, can figure things out on their own, and aren’t afraid to ask questions when they need help. If you enjoy solving problems, learning new systems, and making customers feel supported, you’ll fit right in.

As a Customer Service Representative at Jaro, you’ll be on the front lines supporting our customers as they use our platform to manage appraisal orders and integrations. You’ll troubleshoot issues, investigate workflows, and ensure customers feel heard, supported, and confident using our software. This role requires someone who is detail‑oriented, highly organized, empathetic, and exceptional at follow‑up. You’ll work closely with customers and internal teams to resolve issues efficiently and accurately.

• Troubleshoot appraisal orders, platform workflows, and third‑party integrations
• Investigate issues thoroughly and communicate clear, timely updates to customers
• Maintain accurate documentation and case notes
• Follow up consistently to ensure issues are fully resolved
• Partner with internal teams (Product, Engineering, Operations) when escalation is needed
• Deliver empathetic, professional, and customer‑focused support in every interaction

• Strong attention to detail and excellent organizational skills
• Outstanding written and verbal communication
• A caring, empathetic approach to customer support
• Proven ability to follow up and see issues through to resolution
• Comfort troubleshooting technical workflows or integrations (or eagerness to learn)
• A self‑starter mindset with the confidence to ask questions when needed

We are a fully remote team that invests in collaboration, development, and solving big problems together. Our culture is fast‑paced, results‑oriented, character‑driven, and a lot of fun.

• Health insurance — 100% of the premium covered
• Company‑funded HSA
• Paid holidays
• Generous vacation policy