Mid-Market, Customer Success Manager; Home Services Lehi, Utah

Mid-Market Customer Success Manager (Home Services)

Lehi, Utah

At Podium, we arm local businesses with AI‑driven lead conversion and communication tools that turn leads into paying customers.

We’re hiring a versatile A‑player who will partner with high‑value customers in the Home Services vertical to drive adoption and retention.

• Serve as the primary post‑sales point of contact for Mid‑Market business customers, managing inquiries, issues, and escalations.
• Leverage in‑depth product and industry knowledge to drive adoption and utilization of Podium products.
• Lead the renewal process to secure renewals and drive customer retention.
• Conduct regular check‑ins to assess satisfaction, identify opportunities, and optimize usage.
• Proactively address potential challenges to ensure a seamless customer experience.
• Build strong relationships and become a trusted advisor.
• Collaborate cross‑functionally to relay product feedback.

• Experience and passion for increasing customer value by expanding breadth and depth of product usage.
• Demonstrated ability to go above and beyond to maximize retention savings.
• Success in a customer success or account management role.
• Comfort speaking with customers at all levels, including CEOs, owners, and VPs.
• Strategic contributions to shaping departmental strategies.
• Excellent problem‑solving and analytical abilities.
• Technical aptitude and quick grasp of complex software concepts.

• Top 10% in performance reviews for the past 3 years.
• 5+ years of customer success, onboarding, or account management experience.
• 3+ years B2B software experience.
• Consistent over‑achievement.

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.