Customer Service Representative

Lehi, Utah, United States
- Full Time

Immediate

13 Oct, 26

0 year(s) or above

Yes

Yes

No

Interpersonal Communication, Written Communication, Verbal Communication, Adaptability, Technological Savvy, Empathy, Resiliency, Customer Service, Conflict Resolution, Software Proficiency

Description At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Start Date:

August 31, 2026

End Date:
February 26, 2027

Training shift: 8am-5pm MT (first 4 weeks)
Location
- Hybrid:
Lehi, UT office
- Mondays & Tuesdays (In-Office Days)
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.

Collective Health is seeking passionate, temporary Member Advocate Contractors to join our Customer Experience team in Lehi, UT! At Collective Health, we believe Healthcare should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. We're looking for motivated individuals ready to elevate our member experience.

As a Member Advocate Contractor, you’ll be the first point of contact to Collective Health members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease.

What you’ll do:

Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support

Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare

Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Collective Health Your skills include:

Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members

Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries

You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service

Ability to learn new software programs and adapt quickly to new processes

You are technologically savvy

Maintain composure and compassion when balancing a high volume of tasks

• 1+ years of experience in a fast paced work environment
• 1+ years experience in customer-facing role
• Bilingual (English/Spanish) is a plus
• Prior healthcare experience
• Bachelor's or Associate's degree

This is a hybrid contract position based out of our Lehi, UT office. Hybrid contractors are expected to be in the office two days per week (Lehi, UT). #LI-hybrid

Contract Hourly Pay Range $19.80—$19.80 USD

• Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare
• Impactful projects that shape the future of our organization
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accomm

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Responsibilities Act as the first point of contact for members to resolve Tier 1 inquiries regarding health benefits and account questions. Guide members through navigating and paying for healthcare via phone and email.