Mountain School Operational Lead - Snowbird

Mountain School Operational Lead
- Snowbird We use cookies to make the safest and most effective website possible.# POWDR Careers## Mountain School Operational Lead
- Snowbird Apply:
Snowbird, UT:
Posted Yesterday:
JR7468
** Snowbird
* * is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:

Mountain School Operational Lead

LOCATION:

Snowbird STATUS:
Full-Time 4 day, Hourly, Seasonal

SCHEDULE:

Variable – Must be available to work any day of the week including weekends and holidays  SUMMARY: The Mountain School Operational Lead plays a vital role in supporting the daily operations of the ski and snowboard school in a fast-paced, high-energy indoor/outdoor environment. This position requires strong physical stamina, mental focus, and emotional resilience to manage a wide range of responsibilities, from guest service and instructor support to logistical coordination.

The ideal candidate thrives in dynamic settings, enjoys working with children and adults, and can remain calm and professional under pressure.  WHAT YOU’LL DO Operational Support
* Coordinate with Lesson Supervisors and Sales/Rentals to ensure smooth daily lesson operations.
* Work in tandem with Resort Guest Services and Mountain Guides.
* Assist with program line-ups and group organization, liaising with instructors and guests.
* Support the Lesson Center and rental shop team in equipment distribution and guest flow.
* Maintain indoor and outdoor spaces and assist with lunch service logistics for children’s programs.
* Assist instructors on the hill, often in challenging weather and slippery terrain, while maintaining a calm and supportive presence.
* Learn and use scheduling and tracking systems like Flaik, requiring mental focus and tech adaptability

Guest Service & Communication
* Answer guest questions and direct them to appropriate Mountain School facilities.
* Provide empathetic, solution-oriented service to guests of all ages, including parents and children.
* Interact with guests ranging from toddlers to adults, requiring emotional intelligence, patience, and clear communication.
* Address concerns in real time and escalate issues to management when necessary.

Systems & Administration
* Use RTP for lesson and rental bookings, updates, and reviews.
* Utilize FLAIK and Workday for team scheduling and tracking.
* Collaborate with departments such as Tickets and Food & Beverage to ensure seamless guest experiences.

Physical & Environmental Expectations
* Work both indoors and outdoors in winter conditions.
* Be prepared to travel up the canyon early for avalanche control or road closures.
* stay overnight at the resort, when necessary, due to weather or road conditions.  WHAT YOU NEED TO GET THE JOB DONE
* Experience in guest service, operations, or a similar fast-paced environment.
* Familiarity with RTP, FLAIK, and Microsoft Office is a plus.
* Knowledge of snow sports and the ski industry is beneficial.
* Ski or snowboard experience to navigate terrain and assist instructors effectively.
* Comfort working with children and adults in both structured and unpredictable settings.
* Familiarity with ski school operations is a plus.
* Ability to stay focused and composed during high-stress, high-volume periods.
* Strong time management and multitasking skills.
* Empathy, patience, and professionalism when working with children and families.
* Confidence in making quick decisions and adapting to changing…