Consumer Servicing & Credit Reporting Compliance Specialist

Thanks for your interest in applying to the Bank of Utah. My name is Mark Purcell, and I work as AVP Consumer Lending Compliance. As an introduction to our company, the Bank of Utah was founded in 1952, and is one of Utah’s largest privately owned community banks. We were named S&P Global Top 20 Bank two years in a row and a Top 100 Fastest Growing Company.

We strive to unlock the potential of our team members, clients, and community. We act with integrity in every decision, build trust through every interaction, and exceed expectations at every opportunity. We seek to responsibly create lasting prosperity today and for generations to come.

The Consumer Servicing & Credit Reporting Compliance Specialist serves as a technical subject matter expert (SME) within the Compliance Department, responsible for providing second-line oversight of the Bank’s consumer loan servicing and credit reporting activities. This role supports the 2nd Line of Defense by interpreting regulatory requirements, advising business units, conducting risk-based monitoring and testing, identifying control gaps, and supporting sustainable remediation.

It also supports compliance oversight of consumer credit card activities as the Bank’s program expands.

Schedule:

Monday - Friday 8:00-5:00 PM.

Location:

N St, Lehi, UT.

• CRCM Certification preferred
• 5 to 7 years of consumer lending, loan servicing, credit reporting, or compliance experience, preferably within a regulated financial institution.
• Expert knowledge of federal and state consumer lending and servicing regulations, including Regulation Z, Regulation X, FCRA, ECOA/Regulation B, FDCPA, and applicable mortgage servicing requirements.
• Expert knowledge of credit reporting requirements, Metro 2 reporting, furnishing accuracy, dispute processes, and charged-off account reporting.
• Experience with compliance monitoring, testing, quality control, audit, or regulatory examination processes.
• Strong analytical, communication, organizational, and problem-solving skills with a high level of attention to detail.
• Ability to interpret regulatory requirements and translate them into practical business processes and controls.

• Serve as the subject matter expert for consumer servicing and credit reporting laws and regulations, including but not limited to TILA (Reg Z), RESPA (Reg X), FCRA, ECOA (Reg
  
  B), FDCPA, Fair Lending, UDAAP, and applicable state requirements.
• Provide day-to-day compliance advisory support to Consumer Lending, Loan Servicing, Operations, and other applicable business units.
• Conduct risk-based compliance monitoring and testing of consumer servicing activities, including periodic statements, escrow administration, initial and annual escrow statements, ARM rate change notices, index validation, payment application, and other servicing requirements.
• Conduct ongoing oversight and testing of consumer credit reporting processes, including furnishing accuracy, Metro 2 reporting, account status reporting, charged-off accounts, dispute handling, and correction processes.
• Analyze servicing and credit reporting data to identify trends, exceptions, systemic issues, control weaknesses, and potential regulatory risk.
• Partner with business leaders to develop and operationalize policies, procedures, controls, and processes that align with regulatory requirements and support sustainable compliance.
• Collaborate across Compliance, Risk, Consumer Lending, Loan Servicing, Operations, and other business units to evaluate compliance risks, identify root causes, and drive timely and effective remediation.
• Validate corrective actions resulting from compliance monitoring, testing, audits, complaints, regulatory…