Plan Administrator Internship

Soltis Investment Advisors is a nationwide, fee-only Registered Investment Advisory Firm, delivering innovative investment solutions since 1993. We create, build, and manage wealth for individuals and institutions, enabling our clients to focus on life's most important pursuits.

We are seeking a motivated and detail-oriented Plan Administrator Intern to join our Retirement Plan Services team, with the on-site location being our Lehi, Utah office. This internship offers hands‑on exposure to the retirement plan industry from the inside and provides a unique opportunity to learn how employer-sponsored retirement plans operate in a real‑world environment.

Under the direction of the ERISA 3(16) Plan Administrator, assist with the weekly, quarterly, and annual monitoring and administration activities that keep retirement plans compliant and operating effectively. All tracking and workflow management is maintained through Salesforce cases.

• Track contribution submissions and deposit timing, identifying late or missed remittances
• Monitor distributions for compliance with plan provisions and regulatory requirements
• Monitor participant loan activity and repayment status
• Open and maintain Salesforce cases, ensuring case notes, documentation, and statuses remain current
• Review incoming requests and documentation from plan sponsors, participants, payroll providers, and recordkeepers

• Process loan reamortizations and deemed distributions, including repayment tracking, missed payment reviews, and monitoring loans approaching deemed distribution status
• Process plan force-outs in accordance with plan provisions
• Work with the 3(16) Administrator and plan sponsors to resolve issues identified during the quarter, including late contributions, distribution errors, and loan defects
• Review participant notices for accuracy and timely delivery
• Prepare and distribute quarterly reporting to clients
• Reconcile open items, confirm corrections have been completed and documented, and close resolved Salesforce cases

• Assist with compliance testing review and follow‑up on testing results
• Support preparation and filing of Form 5500 and other required government filings
• Help gather, organize, and review year‑end census and plan data
• Assist with annual compliance and operational reviews as needed
• Assist with retirement plan fee and billing calculations
• Prepare billing communications
• Respond to plan sponsor questions regarding invoices and fees

• Communicate with plan sponsors, payroll contacts, recordkeepers, and third‑party administrators through email, phone calls, and meetings to research and resolve issues
• Escalate complex items to the 3(16) Plan Administrator for review and guidance
• Assist with special projects and operational initiatives as assigned
• Maintain accurate records and documentation supporting fiduciary and compliance requirements

This internship offers exposure to 401(k) plan administration, eligibility tracking, payroll integration, plan documents, contribution funding, participant distributions including rollovers, hardships, loans, RMDs, beneficiary claims and QDROs, IRS and DOL compliance requirements, mutual funds, collective investment trusts, investment menu construction, fiduciary standards, and direct coordination with advisers, recordkeepers, TPAs, and plan sponsors.

This is a supported learning role. No prior retirement plan experience is expected. The intern will work directly with the ERISA 3(16) Plan Administrator, who will provide training, review work product, and be available throughout the day for questions and guidance.

Strong interest in finance, retirement plans, investments, employee benefits, or business operations.

• Strong organizational, analytical, and interpersonal skills
• Excellent attention to detail
• Effective written and verbal communication skills
• Ability to learn and navigate various web-based platforms
• Ability to manage multiple priorities and deadlines
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word
• Desire to learn regulatory, operational, and fiduciary aspects of retirement plan administration