People Operations Generalist

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The People Operations Generalist is the frontline operator and administrator of the PX team, serving as the first point of contact for the JForce when it comes to people-related support. They manage Tier 1 questions, basic ticket handling, and upkeep/processing of HRIS systems and tools. This is an individual contributor role, designed to be responsive, and service-oriented. Administrative responsibilities focus on being process-driven and delivering reliable results.

They support day-to-day employee needs while escalating systemic or complex issues to the People Operations Manager.

• Be the frontline Tier 1 HR support for the JForce. Manage Jira PX tickets. Respond fast. Hit SLA.
• Facilitate new hire orientation coordination with the People Success Coach.
• Own core HR administration. Keep org chart, role data, and documents current. Generate offer letters.
• Process all employee changes. Track probationary periods. Log anniversaries and all hands updates.
• Administer benefits under direction of the PX Manager. Handle enrollments, changes, monthly reconciliations. Coordinate leaves of absence. Assist with disability accommodation documentation.
• Support performance management administration. Process warnings. Follow up with managers for closure. Manage assigned cases.
• Manage employee separations. Ensure documentation and system steps are complete. Coordinate separation agreements administration.
• Assist with employee relations administration and investigations as assigned.
• Compile and share employee metrics. Turnover. eNPS by department. Compensation reviews. DEI metrics.
• Ensure compliance reporting. EEO and ACA. Handle unemployment correspondence. Manage onboarding documentation.
• Maintain a 100% ticket resolution rate within SLA and drive PX CSAT and eNPS in the right direction.

• Two or more years in HR operations or people operations in a fast-moving SaaS or similar environment.
• Hands‑on with HRIS and ticketing tools such as Jira. Able to own changes across multiple systems.
• Solid benefits administration fundamentals including enrollments, LOA coordination, and monthly reconciliations.
• Working knowledge of compliance basics including EEO and ACA reporting and unemployment workflows.
• Proven new hire onboarding and orientation coordination.
• Discreet and trustworthy with sensitive information. Strong judgment in employee relations triage.
• Obsessed with process. Meticulous documentation. Zero dropped balls.
• Clear and kind communicator. Service mindset. You close the loop with employees and managers.
• Strong follow‑through. You chase every task to complete within SLA.
• Data‑friendly. Comfortable compiling and sharing people metrics.

• Ownership. You own the outcomes, drive initiatives, and solve problems proactively. If you need direction and someone to hold your hand, this job is not for you.
• Customer Obsessed. Everything we build should leave our customers saying, “Aw dip. This product is off the charts cool. Whoever wrote that code deserves a raise!”
• Proactive Learning. You stay ahead of the curve, continuously learning and implementing cutting‑edge technologies.
• Team Commitment. You build, mentor, and lead a high‑performance engineering team that delivers results together.
• Self Awareness. You know your strengths, weaknesses, and how to surround yourself with the right talent to succeed.

Job Nimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email