Associate Director of Ecommerce; Mandarin speaking

Associate Director of Ecommerce (Mandarin speaking)

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Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest‑growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global e‑commerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning models, Pattern optimizes and automates all levers of e‑commerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s platform every day to drive profitable revenue growth across 60+ marketplaces—including Amazon, , , eBay, Tmall, Tik Tok Shop, JD, and Mercado Libre.

Pattern has been named one of the fastest‑growing tech companies in North America by Deloitte and one of best‑led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

As Associate Director of Ecommerce, you will lead all aspects of Pattern’s brand partner go‑to‑market strategies. You’ll nurture partner relationships, develop and execute business plans, lead a team of e‑commerce professionals, and increase operational efficiencies across platforms such as Amazon, , eBay, and more. This full‑time role has a hybrid schedule (60% office) and is based in Lehi, Utah.

• Lead strategic accounts to grow the business locally and globally.
• Lead key projects that step‑change operations and processes to drive efficiencies and best practice.
• Manage a team of 4–6 Senior Ecommerce Managers and Digital Advertising Strategists.
• Drive revenue growth on marketplaces using a data‑driven approach across a portfolio of brands in B2B and D2C marketplaces, ensuring clear activity plans to surpass budget targets.
• Define strategy and joint business plans with each brand to create mutually beneficial sales plans that grow market share.
• Proactively manage internal and external stakeholders to ensure efficient end‑to‑end operations, seeking opportunities to drive sales and eliminate defects.
• Ensure brands are represented brilliantly across marketplaces through best‑in‑class product content, including images, enhanced content, keywords, local language translation, and advertising campaigns.
• Conduct analysis of brand performance using multiple data sources and tools to continuously optimise performance across all touchpoints.
• Maintain inventory health by accurate forecasting and targeting a 95% in‑stock rate.
• Collaborate with internal digital marketing teams to build and manage advertising budgets that strategically grow brands across all marketplace platforms.

• Fluency in both English and Mandarin with strong verbal and written communication skills.
• Minimum of 7 years’ commercial experience in an e‑commerce business; marketplace experience preferred.
• People‑management experience and comfort leading a team.
• Analytical mindset with the ability to make sense of complex data.
• Ability to influence internally and externally to achieve common goals.
• Independent, highly motivated, and outcome‑focused.
• Comfortable navigating ambiguity and thriving in a fast‑paced, start‑up‑type environment.
• Proactive problem solver with a creative mindset.
• Excellent time‑management and organizational skills to prioritise workloads effectively.

• Follow through on all assignments in a timely manner.
• Give 100% to all tasks and projects.
• Actively comment and participate in group collaborations.
• Take full ownership of projects and see them through to completion.
• Be detail‑oriented and organised.

• You will be supervised by the Director of Ecommerce and mentored by the VP of Ecommerce.
• The team is data‑driven and results‑oriented, collaborating regularly with brand partner executives.
• Ideas and input are encouraged from…