Customer Success Manager - Piston

Customer Success Manager What you will be doing

• Onboard & Activate New Customers:
  Guide new customers through implementation and setup to ensure fast time-to-value and a smooth transition from sales.

• Drive Adoption & Retention:
  Build relationships with key stakeholders, monitor account health, and proactively address issues to reduce churn and increase engagement.

• Be a Strategic Partner:
  Help customers understand how to best use Piston to reduce fuel spend, eliminate fraud, and track driver behavior. Provide training and support tailored to their business goals.

• Identify Growth Opportunities:
  Spot upsell and cross-sell potential and collaborate with sales to grow accounts organically.

• Customer Advocacy:
  Collect and share customer feedback with Product and Engineering to inform roadmap decisions and improve the platform.

• Process Improvement:
  Help shape scalable customer success playbooks as we grow. You’ll be in the weeds—and helping pave the road.

• Manage an international remote team

• 2–4 years in a customer-facing role (Customer Success, Support, and Onboarding), ideally in a B2B SaaS or fintech environment

• Experience managing post-sale relationships and driving retention and expansion

• Strong communicator who can connect with operators, owners, and executives alike

• Familiarity with CRM tools (Salesforce, Hub Spot, jira, etc.) and success metrics (retention, NPS, time-to-value)

• Experience of managing a team

• Ability to thrive in a fast-moving, startup-style environment with shifting priorities and big goals

• Experience working with SMBs or in industries like logistics, transportation, or fleet management

• Familiarity with payments, expense tracking, or fraud prevention tools

• Data-savvy—comfortable reading usage trends or digging into account analytics

• Experience managing international remote teams