Technical Account Manager - Workfront​/AEM

Technical Account Manager - Workfront / AEM

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This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$35.00/hr - $36.00/hr

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• Location:
  
  Open to Remote Candidates (PST, CST & CST Time zones preferred)
• Duration: 1/05/2026 to 5/29/2026
• Team:
  Customer Experience

Introduction:

The Technical Account Manager (TAM) is a post-sales technical resource within a specific practice. The TAM helps drive technical activities proactively, as well as be the customer's technical go-to person during customer service events. The TAM's core attribute is to help the customer avoid problems before they occur and focus to ensure environmental stability. The TAM leverages the support of local and corporate resources attaining a high level of customer satisfaction and identifies, informs, and works with the Account team on potential sales opportunities based upon the technical observations within the customer's environment.

The TAM ensures best support practices within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations. The TAM will be responsible for providing technical recommendations based on the data obtained during the weekly, monthly and quarterly reports provided to the customer.

Key Responsibilities:

• The TAM ensures best practices are being adhered to within the customer's environment and strives toward delivering consistent service levels by exceeding customer expectations and avoid customer escalations
• Helps manage and coordinate the processing, communication, and implementation of the technical related changes, including changes related to customer requests, Field Change Order (FCO), reconfigurations, and is engaged on all upgrade and execution plans
• Maintains awareness of all complex service matters including Technical Solutions implementations and activities
• Reporting will include (and not limited to) technical performance trending, code level review/recommendations, and a review of relevant Service Requests open within a customer's environments
• Can explain technical problems and solutions to technically literate team/client members
• Ensures effective coordination and support between account teams and supporting technical resources
• Builds value-added relationships within the domain of the account to become the trusted advisor.

Required Skills &

Qualifications:

• B.S. or B.A., MBA preferred
• 5-7 years of professional experience
• 4+ years experience implementing or supporting complex technology solutions
• Ability to influence others to achieve results
• Interpersonal skills
• Proactive
• Understand industry trends

Compensation:

• $36.87 per hour.

• Mid-Senior level

• Contract

• Information Technology and Quality Assurance
• Technology, Information and Media