Implementation Manager

Job type:
Full Time
· Department:
Post Sales
· Work type:
On‑site

Lehi, Utah, United States

Rocketlane is a fast‑growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close‑knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

As an AI‑Implementation Manager at Rocketlane, you will lead end‑to‑end onboarding for our largest customers in the US. You’ll run discovery, solution design, configuration, integrations, and go‑lives with a strong consultative voice. You’ll guide customers toward best practices, manage escalations when needed, and ensure they get value—fast. This is a high‑ownership role designed for our future AI‑first Professional Services org
, where problem‑solving, adaptability, and technical depth are essential.

Own the full onboarding lifecycle for enterprise customers—from kick‑off to go‑live.

Lead requirement‑gathering sessions and translate business workflows into Rocketlane configurations.

Design and guide customers on best‑practice implementations, even when that means pushing back or course‑correcting.

Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, Net Suite, and fintech platforms.

Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.

Manage risks, escalations, and tough conversations with clarity and calm.

Adopt and shape AI‑driven workflows to automate routine tasks and improve customer value delivery.

Serve as the customer’s trusted advisor on onboarding processes, data flows, and integration patterns.

• Hands‑on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).
• Experience building or supporting custom integrations between SaaS platforms and third‑party systems.
• Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
• Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions
  .

• 5+ years in a customer‑facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
• Proven ability to run enterprise onboarding projects end‑to‑end with minimal supervision.
• Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.
• Strong curiosity and a builder mindset—someone who experiments, prototypes, and learns independently.
• Comfortable using modern AI‑assisted development or scripting tools (e.g.,
  Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
• Driven to “own your destiny” by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.

• Ability to be assertive
  —advise customers on the best approach rather than simply taking requirements.
• Experience navigating escalations and difficult conversations with professionalism.
• Excellent written and verbal communication; ability to simplify technical concepts.

• Strong analytical skills with a bias for action—thrives in ambiguity.
• High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.

• Experience implementing or supporting systems like Salesforce, Workday/Bamboo
  
  HR, Net Suite, ERP/CRM/Finance tools
  .
• Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, Click Up, Salesforce PSA).
• Understanding of SSO/SAML, enterprise IT processes, or data migration.
• Familiarity with SQL for basic data validation.
• Proj…