Program Manager, Business Process Management

The candidate will be on a 6-week probationary period

As a Program Manager for the Buying Programs Business Process Management team, you will play a pivotal role in driving scalable, strategic, and cross-functional initiatives aimed at transforming how we sell and enhancing the customer experience. You will collaborate closely with cross-functional teams across Finance, Operations, IT, Platform Engineering, and BUs to drive execution on key initiatives. These include new product launches, platform enhancements, process optimization, and customer experience improvements - all aligned to support ’s growth objectives.

• Work effectively with cross-functional teams (Engr, Q2C, BU/Go-to-market) at all levels to drive UAT and Production Validation preparedness and execution for new platform capabilities and product launches.
• Develop and manage detailed workback schedules to track key operational tasks throughout the project lifecycle.
• Build a UAT tracker and testing sprint schedule to plan resourcing around concurrent UAT asks.
• Provide timely status updates, proactively identify roadblocks, and guide teams toward resolution and next steps.
• Define UAT scope and testing strategies in partnership with QA and Product Owners across projects of varying complexity.
• Assess system and environmental readiness, including interdependencies with other initiatives.
• Post-launch, identify and resolve process and system gaps affecting quote-to-cash workflows.
• Support change management by preparing stakeholders for upcoming changes and ensuring smooth adoption.

• 6-8 years of experience
• Strong communication and collaboration skills; able to clearly explain challenges and support decision making.
• Proven ability to solve problems and lead projects to completion in fast-paced environments.
• High attention to detail with a focus on accuracy and quality.
• Flexible and resilient in adapting to shifting priorities and evolving business needs.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.