VP, Collections Strategy

Current Employees of Lending Club:
Please apply via your internal Workday Account

Lending Club Corporation (NYSE: LC) is the parent company of Lending Club Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high‑cost debt and achieve their financial goals. Members today have mobile‑first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways.

Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

The VP of Collections Strategy will shape the enterprise vision for how we support customers through delinquency and recovery, using data, technology, and thoughtful design to drive better outcomes. In this role, you’ll lead strategy across the full collections lifecycle—optimizing how we route accounts, engage customers across channels, partner with agencies, and manage recovery efforts. You’ll apply advanced analytics, machine learning, and AI‑driven insights to improve performance, strengthen controls, and enhance the customer experience.

Success in this role requires close partnership with Operations, Product, Data Science, Technology, and Compliance to ensure our strategies are scalable, compliant, and aligned with Lending Club’s mission. We’re looking for a collaborative, data‑driven leader who brings deep expertise in collections and credit risk, thrives in a dynamic environment, and is passionate about building solutions that create value for both our customers and the business.

• Own the end-to-end strategy for optimizing collections performance across delinquency stages, channels, and workflows
• Leverage advanced analytics, machine learning, and AI‑driven decisioning to improve contact effectiveness, recovery performance, operational efficiency, and customer experience
• Partner with Operations, Product, Data Science, and Compliance to ensure strategies are scalable, compliant, and aligned with enterprise objectives

• Develop, deploy, and continuously refine routing strategies for delinquent accounts, optimizing dialer assignment, messaging cadence, segmentation, and workflow prioritization
• Collaborate with modeling and data science teams to integrate ML‑based scorecards, predictive models, and AI‑generated risk signals into routing logic
• Implement robust performance tracking, exception reporting, and real‑time monitoring to ensure strategies operate as intended and deliver measurable lift
• Oversee adherence to model governance standards, ensuring all models and analytical tools meet regulatory and internal risk requirements

• Design and execute a multi‑channel contact strategy encompassing SMS, letters, email, chat, digital self‑service, and intelligent virtual agents
• Use AI‑based personalization and optimization techniques to tailor outreach cadence, channel selection, and messaging content
• Build rigorous test‑and‑learn frameworks (A/B and multivariate) to assess incremental impact and operational implications
• Partner with Operations and IT to assess feasibility, scalability, and capacity implications of new strategies

• Develop a strategic sourcing and placement model for pre‑charge‑off accounts, emphasizing economic efficiency and performance transparency
• Drive agency selection, segmentation logic, and score‑driven placement strategies using predictive analytics
• Establish a controlled test vs. in‑house structure to evaluate agency performance and optimize allocation
• Oversee operational processes governing placement eligibility, timing, and quality controls

• Define and manage a comprehensive post‑charge‑off recovery strategy, integrating internal recovery efforts, external agencies, litigation partners, and debt‑sale evaluation
• Build and maintain rigorous test‑and‑control programs to benchmark agency and internal team performance
• Work with Operations and Compliance to implement…