Sr. IT Finance Administrator - Hybrid

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint recently celebrated a milestone of protecting more than 2 million families.

Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism.

Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies."

Vivint is one of, if not the, largest Salesforce customers in the state with more than 4,700 full license users. The team works on exciting Salesforce products including Digital Engagement, Feedback Management, Sales & Service Cloud, Heroku, Einstein Bots, and others. We believe in fully leveraging and being at the cutting-edge of Salesforce to help serve our 2 million customers.

We are looking for a highly skilled Sr
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IT Finance Administrator to take ownership of our core platforms for loan management and billing/payment applications. The Senior Finance Administrator will be responsible for the day-to-day administration, configuration, and optimization of our loan servicing and billing/payment systems. This is a key cross-functional role that ensures our platforms are stable, secure, and aligned with business needs.

• Act as the primary administrator for loan management and billing/payment systems
• Manage system configuration, user access/roles, workflows, and integrations.
• Serve as the liaison between business teams (finance, ops, customer service) and technical teams.
• Provide mentorship, task prioritization, and performance feedback to team members.
• Run a sequence of daily, weekly, and monthly billing operations tasks that accomplish billing processes including invoicing, payments, refunds, etc.
• Oversee regular audits of system performance, data integrity, and security.
• Lead platform upgrades, new feature rollouts, and testing (UAT).
• Monitor system alerts and respond to incidents or service disruptions.
• Analyze data in databases, reports, logs, logging tools and other sources to help identify and assess the impact of production issues.
• Collaborate with vendors and internal stakeholders to troubleshoot issues and improve system functionality.
• Develop and maintain SOPs, user guides, and documentation.
• Understand SOX controls and act as control owner. Ensure controls are kept current, adhered to and are audited on a regular basis. Work with internal and external audit teams to perform and document audits.
• Train internal users and support adoption of system features.
• Proactively identify and implement process improvements and automation opportunities.

You will collaborate with business stakeholders, product managers, program managers, and cross‑functional technical teams within the IT organization.

• 7+ years of experience administering enterprise loan management or billing/payment platforms.
• Strong understanding of loan servicing workflows, billing and payment processes.
• Proficiency in Excel reporting, SQL, and Business Intelligence software tools
• Strong analytical and problem‑solving abilities.
• Excellent communication and stakeholder…