Delivery Program Manager

Overview

Engage3 Powered by Dexi is looking for a positive and proactive Delivery Program Manager to join our low-ego, highly collaborative team. The Delivery Program Manager (DPM) drives customer satisfaction through the timely and on-spec delivery of Engage3’s industry-leading data services. Working closely with E3’s international sales and engineering teams, the DPM implements best practices and ensures compliance and quality of service throughout the customer lifecycle.

The DPM is a skilled and engaged project owner who provides effective direction and problem-solving to a number of active projects, as well as some long-term delivery customers.

Lehi, UT (partially remote with regular in-office days). Applicants should be within commuting distance of Lehi, Utah.

• Take the time to deeply understand customer needs across varied projects and industries
• Take a practical and pragmatic approach to delivery projects
• Take a collaborative partnership approach to build trust and encourage contract renewals and expansion alongside the Account Management team
• Assume responsibility for service quality, delivery, and support of your customer base
• Lead flawless customer service launches carried out with all necessary support structures, documentation, and approval
• Engage teams of Delivery Engineers and Solution Architects and direct their service delivery related activities within your projects
• Collaborate with multiple departments and teams to ensure projects are executed to Delivery and Support operations service level standards
• Manage projects with clearly defined, consistent contractual objectives, delivered to the required quality, timescale, budget, processes, and procedures
• Provide regular reporting on day-to-day service activity, operational status, and key objectives to a variety of stakeholders

• Technical fluency is an absolute requirement; hands-on experience in a technical role (e.g., Software Developer, Database, System)
• 3+ years leading or managing service/delivery with customer-facing experience in project management and/or technical customer success
• 5+ years of customer engagement experience
• A bias toward action
• Working knowledge of ITIL in an operational context
• Experience improving availability, manageability, performance, and quality of high-volume internet-based services
• The ability to quickly grasp new technologies and development processes
• Confidence and clarity of communication
• Project management practitioner qualification and/or fluency with Agile, Waterfall, and hybrid methodologies
• Working knowledge of data concepts and principles
• Good all-around knowledge of Information Technology
• Appreciation of user experience, business, and commercial issues

• A background in information technologies and data-related practices
• Experience in eCommerce, brand and manufacturer awareness, and/or working with retailers and brands
• PMP certification beneficial

• 401K
• Vision insurance
• Paid maternity leave
• Paid paternity leave
• Dental insurance
• Medical insurance

Engage3 Powered by Dexi is the global leader in Digital Data Intelligence. A highly technical, service-oriented organization, we provide cutting-edge Enterprise data solutions that power the success of world-leading brands and organizations. We value craft, innovation, and welcoming environments.