IT Helpdesk II

Company Overview

At ASI, we are revolutionizing industries with state‑of‑the‑art autonomous robotics solutions in agriculture, construction, landscaping, and logistics. We deliver technologies that enhance safety, productivity, and efficiency guided by our core values of Simplicity, Safety, Transparency, Humility, Attention to Detail and Growth.

As an IT Helpdesk II
, you provide end‑user support for computer, application, system, device, access, and hardware issues. You research and resolve technical problems, respond to telephone, email, and online requests, and document, track, and monitor issues using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.

• Serve as the first point of contact for employees seeking technical assistance by phone, email, or other IT helpdesk requests.
• Perform remote troubleshooting through diagnostic techniques.
• Research and resolve routine technical problems.
• Walk employees through the problem‑solving process.
• Handle moderately complex issues and refer more complex issues to higher-level staff.
• Follow up and update employees on the status of solutions.

• Completed classes, associate’s degree, or technical certification in IT or related field.
• 4–6 years of general work experience.
• Good understanding of computer systems, mobile devices, and other tech products.
• Solid understanding of how to research and troubleshoot technical issues.
• Ability to diagnose and resolve basic technical issues.
• Good written and verbal communication skills.
• Customer‑oriented and cool‑tempered.

At Autonomous Solutions, Inc. (ASI), we are committed to fostering a diverse, inclusive, and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other legally protected characteristic. ASI complies with all applicable federal, state, and local laws regarding non‑discrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

Your employment with ASI will be “at‑will”, meaning that either you or ASI may terminate your employment at any time for any reason, with or without cause.

Mid‑Senior level

Full‑time

Information Technology