Senior Manager, Infrastructure

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Net Documents is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.

Net Documents provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.

At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.

Other recent awards include:

• Two-time winner (2024, 2023) National Top Workplaces
• Two-time winner (2024, 2023) Top Workplace innovation
• Three-time winner (2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune
• Three-time winner (2023, 2022, 2021) Best Companies to Work for by Utah Business magazine
• Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility
• 2024 Technology Industry
• 2023 Top Workplace Purpose & Values
• 2022 Top Workplace Employee Appreciation and Employee Well Being

Net Documents is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

Net Documents is seeking a Senior Manager, Infrastructure to lead the day-to-day operations of our Datacenter Infrastructure team and support the broader Cloud Operations organization. In this highly impactful role, you’ll ensure our infrastructure runs with excellence, reliability, and scalability while helping drive our continued evolution toward a fully public cloud environment. You’ll collaborate across engineering, architecture, and incident management teams to deliver world-class uptime and performance for our global SaaS platform.

You will:

• Manage on-premise datacenter operations as part of the Cloud Infrastructure team, ensuring stability and performance.
• Partner with Software Engineering, Cloud Engineering, and Architecture teams to maintain a world-class cloud and infrastructure operation.
• Ensure security and compliance standards (SOC2-T2, ISO
  27001) are implemented effectively and pragmatically.
• Maintain and enhance business continuity (BC) and disaster recovery (DR) plans in alignment with evolving business needs.
• Oversee observability standards and practices across the infrastructure environment in collaboration with key stakeholders.
• Provide leadership for incident response SMEs in partnership with the defined Incident Management process.
• Build trusted partnerships within the CTO organization, especially with Cloud Engineering leadership.
• Lead, mentor, and develop a high-performing team of engineers focused on professional growth, certification, and readiness for full public cloud operations.
• Manage AWS PaaS services supporting Net Documents’ SaaS applications.
• Lead annual budget planning and ongoing cost oversight for tools, infrastructure, and personnel.
• Implement best practices for vendor management within the infrastructure domain.

What You’ll Need to be Successful

• Bachelor’s degree in Computer Science or related field.
• 12+ years of professional experience in cloud or infrastructure engineering/operations, preferably within a SaaS environment.
• 6+ years of people leadership experience with strong coaching, development, and team-building skills.
• Deep understanding of technology infrastructure functions and operational best practices for SaaS companies.
• Proven experience in automation, Dev Ops, and platform engineering.
• Demonstrated project and…