Customer Event Program Manager

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Adobe is changing the world through digital experiences. We empower people to create powerful images, videos, and apps, and transform how companies interact with customers across every screen.

The Event Program Manager is responsible for planning, tracking, communicating, and executing key initiatives for both internal and external audiences across Adobe products. This role is integral in aligning customer requirements with Adobe capabilities during high‑profile, high‑need engagements. The Program Manager will also create and maintain repeatable program methodologies that can be applied to a broad range of interconnected products, directly impacting Adobe customer success.

• Lead Event Program execution, providing a unified “One Adobe” experience for high‑profile customer engagements.
• Collaborate with cross‑functional teams within engineering, product, partner sales, Service Management, and other functions across Adobe’s dynamic (Business) Experience, Creative, and Sign solutions.
• Evangelize program solutions across the organization, listening, understanding, and championing strategic change.
• Orchestrate communication to provide clear project transparency.
• Handle program risks, develop mitigation plans, and raise critical issues to leadership for timely resolution.
• Ensure the use of standard methodologies, application of lessons learned, and a positive, collaborative work environment for the team.
• Maintain ongoing client happiness throughout the organization and beyond, managing relationships with individuals, teams, and senior leadership, setting expectations, owning communication, and facilitating critical issues.

• Exceptional verbal and written communication skills; ability to synthesize and structure strategic issues in a concise way, engaging people at all levels within the organization.
• Project, Program, and Product experience.
• 8+ years of project management experience driving large‑scale company‑wide initiatives requiring teamwork across a broad set of partners and participants.
• Strong discovery & documentation habits and skills.
• History of being a self‑starter, resourceful, and able to prioritize in a fast‑paced, globally diverse environment with multiple objectives.
• Proficiency in Agile methodologies, Wiki, Jira, SharePoint, Workfront, and MS Office tools preferred. Power BI and Service Now proficiency is a plus.
• Comfort with ambiguity, a can‑do attitude, and the ability to learn, grow, and take on expanded duties as business needs evolve.
• Exceptional program management skills (PMP or similar certification a plus) with experience designing processes, driving adoption, and leading organizational change.
• BS or equivalent experience.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $93,900 – $180,650 annually. Pay within this range varies by work location and may also depend on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

California: Fair Chance Ordinances – Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado: Application Window Notice – If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations.

Massachusetts: Massachusetts Legal Notice – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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