Customer Success Manager

The Company

Revver helps businesses of any size increase profitability and productivity by automating document-dependent work with our award-winning software platform. We drive measurable outcomes — faster cycle times, stronger security & compliance, and reclaimed capacity so teams can focus on high-value, human work. Revver is an AI optimized growth company: we pair a proven product and go-to-market motion with a fast-moving AI roadmap that’s unlocking new automation, insight, and scale for customers.

• An emotionally intelligent professional who enjoys building strong relationships across the organization and can navigate complex situations with tact and empathy.
• Highly responsible, self-directed, and skilled at managing multiple high-priority tasks with competing deadlines.
• A proactive problem‑solver who continually seeks ways to improve processes, elevate employee experience, and increase efficiency.
• Someone who is comfortable working both strategically and hands‑on in a fast‑moving environment.

• 3–5 years in customer success, account management, or a related role (SaaS environment strongly preferred).
• Proven track record of driving adoption, renewals, and measurable customer outcomes.
• Excellent written and verbal communication; able to present to both technical and business stakeholders.
• Strong project management: able to coordinate multi‑stakeholder implementations and deliver on time.
• Data‑informed: comfortable with dashboards, KPIs, and using data to make decisions.
• Customer‑first mindset with a bias for action and continuous improvement.
• Bachelor’s degree in business or a related field preferred but not required — we value demonstrated impact and outcomes over credentials.

You don’t need to be an engineer, but you must be technically fluent and comfortable collaborating with product and engineering teams:

• Systems & integrations:
  Familiarity with APIs, webhooks, SSO, and common SaaS integration patterns.
• CRM & tooling:
  Hands‑on experience with Salesforce (preferred) or other CRMs, Intercom/Support tooling, and customer success platforms.
• AI product knowledge:
  Practical understanding of AI/LLM capabilities and limitations (prompt hygiene), safe deployment considerations, and how AI features translate to customer value.
• Security & compliance literacy:
  Able to discuss data privacy, access controls, and governance requirements with customers.

• Experience with document automation or workflow platforms.
• Prior success selling or expanding into enterprise accounts.
• Experience running training or enablement webinars.
• Based in Utah / willing to work with the Team in the Lehi office (preferred, not required).

• Onboard & implement
  . Kick off onboarding and actively participate in go‑live plans so that customers adopt Revver quickly and successfully. Coordinate technical resources, stakeholders, and timelines.
• Drive adoption & value
  . Establish success plans and KPIs, run regular business reviews, and surface opportunities to increase product usage and ROI.
• Be the customer’s advocate
  . Represent customer needs internally — prioritizing product enhancements, integrations, and AI improvements that increase value and reduce friction.
• Manage escalations & support
  . Triage issues, coordinate engineering/product support, and ensure timely, high‑quality resolutions.
• Enable customers on AI features
  . Help customers understand and adopt AI capabilities (safely and effectively), set expectations, and track outcomes.
• Grow accounts
  . Identify and qualify expansion and upsell opportunities by demonstrating tangible value and use cases.
• Maintain operational excellence
  . Keep accurate customer records, run health scoring, and use data to inform strategy and predict churn risk.
• Scale success
  . Build playbooks, reusable adoption/expansion templates, training programs, and automation to make CS motion repeatable.

• 10 paid holidays.
• Flexible PTO policy.
• Parental leave.
• Competitive salary (dependent on experience) + potential for bonus/commission on renewals/expansion.
• Medical, dental, vision, 401(k) with match, life insurance, and more.
• Opportunities to make a real impact and grow your career.
• Top‑notch work‑life balance and company culture.

Revver is an EEO employer; M/F/D/V. We offer PTO, Medical, Dental, Vision, HSA (with match), 401(k) (with match), Life Insurance, and many perks. The salary for this position is dependent on experience.