Product Manager, Video Infrastructure

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Vivint is seeking a Senior Product Manager to join our Protect Team, focusing on Infrastructure across our Video, Camera, Services, and Security Experience product lines. This critical role will serve as the team's authority on understanding product performance, user satisfaction, and engagement across platforms through deeper data insights. You will identify issues, gaps, and opportunities across our product ecosystem-driving competitive benchmarking, supporting foundational architectural improvements, and unlocking pathways to improve overall user experience.

You'll work closely with product leaders, engineers, designers, data analysts, and customer-facing teams to ensure our solutions are data-informed, scalable, and deliver outstanding value to our users. To learn more, dive deeper into Vivint's products here.

• Ensure alignment across product verticals, driving cross-functional execution for architectural initiatives that span hardware, embedded, platform, and mobile experiences.
• Drive foundational infrastructure initiatives across video and camera products that improve product scalability, maintainability, and cross-product cohesion.
• Develop product strategy and roadmap for outdoor camera Wi‑Fi bridge devices, both hardware and software.
• Own data strategy for the Protect Team, working with data scientist partners to define dashboards, metrics, and tools that highlight product health, adoption, and competitive benchmarks.
• Be the expert on Protect Team product metrics, consistently driving and refining dashboards that provide insight into customer needs, performance gaps, and quality benchmarks for software and hardware releases.
• Partner with engineering and design to discover, define, scope, and deliver changes that impact performance, stability, or data accessibility across Protect Team product lines.
• Establish product KPIs to measure user satisfaction, engagement, churn, latency, uptime, and feature performance across devices and services.
• Collaborate with stakeholders to identify root causes of product pain points and drive prioritization of resolution.
• Create clear, data-supported product documents to align stakeholders and guide development teams.

• Experience delivering platform or infrastructure improvements in partnership with technical, business, and design stakeholders.
• Ability to drive vision and roadmap for performance and quality improvements through architectural and cross‑platform changes.
• Excellent written and verbal communication skills with the ability to influence cross‑functional partners.
• Experience launching consumer software and/or hardware products.
• Strong analytical background with hands‑on experience in data analysis, statistics, or mathematics.
• Proficient with data tools such as Tableau, Mixpanel, Memfault, or similar BI/telemetry platforms.
• Able to partner with data analysts on complex datasets and translate them into intuitive stories and actions.
• Collaborative, curious, and comfortable working across multiple product domains and technical layers.

• 2-4 years of experience in product management, analytics, or data‑driven product role.
• Bachelor's degree in a technical, quantitative, or business‑related field (e.g., Math, Business, Statistics, Computer Science, Engineering, Economics).
• Prior experience in connected devices, IoT, or security products is a plus but not required.
• Demonstrated ability to work with engineers and data teams to bring product ideas to life.
• Experience contributing to product strategies through insights and data storytelling.

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