Principal Portfolio Manager

Company Overview

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Principal Program Manager will work with the high performing Mobile Application Vertical (MAV) Program Management team within Vivint Smart Home's Innovation group as they look to deliver innovative and leading experiences and services. They will work across operational and product/engineering groups to deliver outcomes while contributing to improving the way we work together.

The Principal Program Manager is the lead program team member directly supporting the MAV Team, being their go‑to partner for all items relating to program delivery and management/risk and execution for platform related upgrades and optimizations.

The Principal Program Manager will represent the program efforts in leadership forums as appropriate.

It is expected the Principal Program Manager will spend approximately two thirds of their time working directly on programs within the MAV organization as a program manager. The remaining third will be providing leadership and mentoring to the small Program Management Team, as well as leading cross‑business improvement initiatives.

The Principal Program Manager will facilitate strategic planning and budgeting for programs working closely with the MAV Team on the needs to be delivered and what is required to deliver (including how).

The Principal Program Manager will oversee a set of programs that can be executed within the MAV team, or across multiple other groups within the broader Innovation Center Team. They will need to have the skills and ability to work across various technical and non‑technical Teams to deliver programs.

At the fundamental level, the Principal Program Manager's role in Vivint is to lead a broad team and manage scope, budget, schedule, and quality with high order ability to bring people and teams together, identify risks, necessary tradeoffs to maintain program goals and negotiate between those stakeholders to deliver a product that will meet the business goals to delight our customers, provide peace of mind and be business accretive.

• OWNERSHIP:
  Own the plan, schedule and budget for your assigned program and projects. Understand priorities and create clear plans to deliver. Communicate with stakeholders and partners. Set and meet commitments. Set specific release dates and milestones with the team and keep them focused on owning those accountabilities while communicating needs for support or issues that put those at risk.
• LEADERSHIP:
  Know Vivint's strategic priorities and make sure the team's work is aligned to the top priorities. Partner with engineering teams to deliver working solutions. Set schedules and create strong execution plans. Partner with the Product, Engineering, Supply Chain, external partners and Operations team to drive the program. Work across teams to review proposed scope and provide Level of Effort (LOE) estimates as well as suitable tradeoffs for quality and business risk.
• COMMUNICATION:
  Create appropriate communications to update the business regularly on status, risks and support needed to be successful. Provide weekly status updates communicating progress towards commitment in terms of scope, schedule, and cost.
• RISK AND ISSUE MANAGEMENT:
  Lead the team to identify risks up front, manage and mitigate them and monitor residual risks and any issues that arise. Track tasks and lead a culture of accountability in the team and across the business. Establish excellent change and risk management practices to keep work on track.

• Facilitate and chair relevant program meetings, participate in agile activities, develop communications, and deliver…