Order Management Manager

Overview

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

Our Team

Our Puritans come from various backgrounds and thrive on challenging the norm. This cross-pollination of experiences drives groundbreaking ideas and has helped us build one of the most reliable and easy-to-use storage systems in the industry. We are looking for enthusiastic and motivated individuals who excel in a cutting-edge, fast-paced, collaborative, and transparent environment, eager to solve real-world problems while having fun along the way.

We strive to hire the best and brightest people, and we are committed to building an inclusive team where everyone can do their best work.

We are seeking an energetic, sharp, and motivated leader with strong communication and interpersonal skills, and a genuine passion for operational excellence. As a Manager of Order Management, you will lead a dedicated team accountable for the successful execution of the sales order-to-cash process. Reporting to a senior leader, you will be crucial in driving a world-class order-to-cash process by overseeing team results, providing mentorship, ensuring work quality, and coaching on performance.

You will lead your team and champion operational excellence across the Order Management function. Your primary responsibilities will include:

• Lead and Inspire: Guide a team of Order Processing Specialists
  , ensuring successful execution of the order-to-cash process using established guidelines, procedures, and policies.
• Drive Performance: Develop and utilize operational Key Performance Indicators (KPIs) to gather insights, track team performance, drive accountability, and ensure customer delight.
• Problem Solve: Act as a main escalation point for various order issues, working diligently with management across multiple internal functions to achieve desired outcomes.
• Mentor and Develop: Provide guidance and actively contribute to the professional growth of team members through coaching on standard policies, procedures, and best practices.
• Champion Improvement: Apply a continuous improvement mindset
  , acting as a thought leader to challenge the team, elevate performance, and ensure ongoing process and/or system enhancements.
• Strategic Alignment: Understand all go-to-market models and actively engage in cross-functional efforts to standardize and gain operational efficiencies.
• Resource Management: Effectively determine how to deploy resources and manage increased workloads during key business periods, such as month-end and quarter-end close
  .

We understand that experience comes in many forms. We encourage all qualified applicants to apply, even if you do not meet every single listed qualification.

• Leadership
  
  Experience:
  
  A minimum of 2 years of experience leading teams and managing direct reports, with a proven ability to motivate, coach, and develop talent.
• Order Management Acumen: Strong experience, preferably 5+ years
  , working within an order management, finance operations, or supply chain function.
• Operational Mindset:
  
  Demonstrated proficiency with CRM and ERP systems in an order processing capacity (e.g., Salesforce, Netsuite, SAP).
• Adaptability & Execution: Proven flexibility and adaptability to execute, prioritize, and multi-task effectively in a fast-paced, high-growth, and sometimes non-routine environment.
• Collaborative Spirit: Excellent interpersonal, written, and verbal communication skills with a collaborative approach to working with cross-functional partners.
• Integrity: A strong work ethic and the ability to exude integrity in every aspect of your professional persona.
• Education: A Bachelor's degree is required, preferably in a business or supply chain-related field, or equivalent practical experience
  .

• Experience working in a channel-driv…