Program Manager

Program Manager

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

In this role, the Program Manager will work with high performing teams in Vivint Smart Home's Innovation group, leading them to deliver innovative products and services, while contributing to improving the way we work together. The focus of this role would be managing full stack software programs.

The Program Manager will lead Programs within the Protect vertical, while working closely with product management, engineering management, as well as Vivint's broader operational groups (supply chain, operations, IT, marketing, finance, customer care, field, etc). This role will be focused on delivering new features and advanced automation capabilities to our customer, while also maintaining products belonging to this team.

• Accountable for the plan, schedule and budget for your assigned programs and initiatives. Understand priorities and create clear plans to deliver. Communicate with stakeholders and partners while also managing the cross-program dependencies. Set and meet commitments. Set specific release dates and milestones with the team and keep them focused on those accountabilities while communicating needs for support or issues that put those at risk.
• Partner with engineering teams to deliver working solutions in software, products and systems. Set schedules and create strong execution plans to develop products and features to bring to market. Partner with the Product, Engineering, Supply Chain, QA & Release, external partners and Operations team to drive the program. Work across teams to review proposed scope and provide Level of Effort (LOE) estimates as well as suitable tradeoffs for quality and business risk.
• Create appropriate communications to update the business regularly on status, risks and support needed to be successful for the portfolio of programs. Provide weekly and monthly status updates communicating progress towards commitment in terms of scope, schedule, and cost.
• Lead the team to identify and document risks up front, manage and mitigate them and monitor residual risks and any issues that arise regularly. Track tasks and lead a culture of accountability in the team and across the business. Setup excellent change and risk management practices to keep work on track.
• Facilitate and chair relevant program meetings, participate in agile activities where appropriate, develop communications and deliver to stakeholders. Hold regular risk reviews and accountability tracking meetings. Work with stakeholders as risks and issues arise. Develop partner relationships and manage performance of partners relating to program delivery. Work with team to monitor and keep program on track or elevate risk and support needed as required.
  
  Using Jira to put together dashboards and reports to track and show velocity of team.
• Draw on professional experience of scheduling, risk and task tracking platforms (MS PROJECT, SMARTSHEETS, EXCEL, etc) as well as content and engineering tracking systems (e.g. JIRA, CONFLUENCE, SHAREPOINT, etc)
• A bias to strong leadership, communication and interpersonal skills will exist in assessing success in this role along with the ability to work in a fast-paced environment where change and pivots to priorities occur occasionally.

• Experience in software and hardware delivery for consumer devices or consumer markets. Team Leadership, ability to establish a leadership identity within the respective groups and overall stakeholder organizations and partners.
• Demonstrate the ability and track record of leading in project delivery and excellence in communication.
• Demonstrate passion to succeed, inspire and motivate the team.
• Strong negotiation skills as well as ability to facilitate informed and timely decisions and mediating tradeoffs with various groups to deliver a product on time and ready for market.
• Deliver clear, concise professional verbal and written communication that is appropriate to the situation and audience. Including commitment to transparency, and stakeholder-based communication.
• Exceptional collaboration, listening, written and verbal communication skills, including an ability to clearly communicate with both business and technical audiences.
• Encourage participation & decision-making by all team members and effectively manage group dynamics.